Customer Care Representative

Role & Responsibilities :
• Respond promptly to customer inquiries via various channels (phone, email, chat, etc.)
• Resolve product or service issues by clarifying complaints, determining the cause, and selecting the best solution.
• Maintain records of customer interactions, transactions, and feedback.
• Follow up to ensure resolution and customer satisfaction.
• Provide accurate, valid, and complete information using appropriate tools and systems.
• Collaborate with internal departments to resolve complex customer issues.
• Recommend improvements to procedures and services based on customer feedback.
• Meet customer service targets and call handling quotas.
• Stay updated on product knowledge, policies, and procedures.

Candidate Profile :
• Strong phone contact handling skills and active listening
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively
• Proficiency in Microsoft Office Suite
• Fluency in multiple languages