Customer Care Executive|Gurgaon|Urgent

Position Title: Customer Care Executive

Location: Gurgaon Physical Office

Qualification and Experience: Any Graduate having around 1 year experience in Customer Care

Selection Process
• Shortlisting of CV
• Telephonic Interview
• Google Meet Online Interview
• Final round Face to Face at Gurgaon Office

Roles Responsibilities
• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
• Ensure Data Entry after each customer discussion properly
• Provide Assignment updates to Clients on Weekly Basis
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the computer system and applications
• Follow-up on customer inquiries/RTAs/ if not immediately resolved.

Required Candidate profile
• Excellent communication skills
• Goals Achiever
• Had a track record of High Customer Satisfaction Read more