Customer Care Executive

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Customer Care Executive is responsible to handle Customer queries forwarded to the organization via all contact points – Incoming Calls, Emails, SMS.

The person will report to the Head Customer Care, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.


GENERAL DUTIES RESPONSIBILITIES

Handling Customer queries forwarded to the organization via all contact points – Incoming Calls, Emails, SMS.
To provide accurate information to all callers resolve queries raised during the call
Attending all incoming calls received on helpline number
Handling email queries sent by the customer
Handling inquiries from all current new channels that may be used by the company for business generation
Pass customers request to the concerned branch/department through
Telephone
Email
Courier
CCC Module / iCABS
Would be accountable to successfully accomplish any assignment as instructed by the Functional Reporting Authority
Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived at
Needs to achieve monthly sales collection targets
Record management: Call Registration in company's software and Maintain Call Reports
KEY DELIVERABLES

Ensure to maintain CRM quality standard in each customer communication
Adhere to the benchmark SOP prescribed in the training.
CORE COMPETENCIES

Attentiveness
Clear communication skills
Ability to use positive language
Time management skills
Data Analysis
Patient and a great listener
Requirements

EDUCATIONAL / OTHER REQUIREMENTS

Bachelor's Degree required
Freshers can be considered
Good interpersonal and written verbal communication skills required
Should have good command over English Hindi; ability to speak any other state language would be an added advantage as this is the centralized call center and we cater to calls from all over India
Should have good computer skills with basic knowledge of MS Word Excel
Should be good at multitasking and be able to complete customer data capture accurately whilst speaking to customers on call Read more