Customer Care Executive

JOB DESCRIPTION :

Roles and Responsibilities

· Respond to customer queries in a timely and accurate way, via phone, email or chat

· Resolve the customer concern to be in line with standards defined basis client policies and guidelines.

· Make decisions according to the defined Policies and Procedures with High level of accuracy

· Responsible to deliver high quality and productivity results that meet the identified targets.

· Strong ability to multitask and take fast decisions independently

· Maintains composure and patience with customers

· Energetic, friendly and approachable individuals who that understand the importance of great customer service

· Correctly follow Flows and implement different quality standards/definition documents

· Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.

· Demonstrates confidence and willingness to resolve customer requests or queries.

· Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement

· Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

· Can interact effectively with the personnel, tools resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.

Job Types: Full-time, Regular / Permanent

Salary: ₹16,000.00 - ₹33,000.00 per month

Benefits:
• Flexible schedule
• Health insurance
• Provident Fund

Schedule:
• Evening shift
• Night shift
• Rotational shift
• US shift

Supplemental pay types:
• Performance bonus
• Shift allowance

Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Education:
• Higher Secondary(12th Pass) (Required)

Language:
• Hindi (Preferred)
• English (Required)

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