Customer Care Executive | International Inbound Voice

About TSG Solutions:

We offer a variety of services ranging from traditional customer service operations to automation of contact services. Services are offered through multiple channels such as chat, email, form and social media. Customer obsession is at our very heart and delivering great customer relations for our clients is our motto. We are a BPO who specialize in non voice operations.

Job Description:

Candidates willing to relocate to Ahmedabad can apply for this job posting

Designation: Customer Care Executive (CCE) (work location - Ahmedabad)
International Voice Process - Customer Service Representative for US clients
• Customer Care Specialist must possess excellent English verbal and written communication skills
• BPO Executive must have ability to proactively understand customer issues and address it
• Must have Customer Centric approach
• Experienced Candidates (1-3 Years) are preferred
• Experience in International Customer Care Domain will be an added advantage and preferred
• Educational Qualification: Any Degree
• Salary is negotiable as per the experience and skill set.
• To take calls, chats handle back office work promptly within agreed timescales and in line with agreed process and procedures.
• To ensure prompt and accurate information being provided with appropriate resolution
• To achieve operational targets as defined by for the process
• To maintain queue levels to agreed SLA targets levels

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

Schedule:
• Night shift

Supplemental pay types:
• Overtime pay

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Required Read more