Customer Care Consultant

Are you a motivated team player ready to kick-start or grow your career? We're on the lookout for enthusiastic individuals who are passionate about delivering great customer service!


Role: Customer Care Consultant
Eligibility: Australian Citizens or Permanent Residents only
Hours: Anticipated 38 hours per week - 4 rostations - Adelaide: 7:30 am to 6:30 pm - Melbourne 8 am to 7 pm (flexible) Working days: Monday to Friday

Position Type: Permanent
Salary: $58,823 per annum + super
Start Date: 11th November

Paid Training/Induction: 8-12 weeks
Location: Melbourne and Adelaide (Hybrid)

Melbourne: 2 office days (Tues and Wed), 3 days Work from home.
Adelaide: 2 office days (Wed and Thurs), 3 days Work from home.


About the company:
Our client, a leading salary packaging provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources.


About the role:
As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms.
Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits through salary packaging.

You will be responsible for:

Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.
Help customers discover extra products to maximize their salary benefits
Investigate customer complaints and provide resolution where possible, before escalating.
Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefits
Guide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (we'll provide training!)
Focus on Net Promoter Score by delivering high quality customer service on every customer interaction.
About you:
We're seeking proactive team players with a passion for helping others. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.

You will have:

Prior experience in customer service roles is essential
Experience in a call centre would be highly beneficial
Ability to hit multiple KPIs
Excellent communication skills, both written and verbal
Confidence in explaining financial concepts and helping customers understand their options
A knack for building rapport and upselling products where relevant
Tech-savvy and comfortable navigating different systems
Sharp data entry skills and an eye for accuracy
Knowledge and understanding of Fringe Benefits Tax or Knowledge in salary packaging - would be highly regarded

Why Join?

Be part of a fun and energetic team with plenty of room to grow
Play a key role in helping customers maximize their financial benefits
Learn valuable skills in finance, tax, and customer support
Hybrid work options available
Interested? Make sure to apply! Read more