Verified Job
Customer Support / TeleCaller
Customer Care Consultant
Customer Support / TeleCaller
#679249
Remote / WFH
Job Description
Full job description
Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
Queenslanders serving Queenslanders - as one of Queensland’s leading providers of salary packaging and novated leasing, RemServ are all about empowering their customers to do more with their money, delivering real work and lifestyle benefits.
As a RemServ Salary Packaging - Customer Care Consultant in our Brisbane contact centre , you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions.
Start dates: 23rd February 2026
Enjoy working 2 Days in Office and 3 Days from Home
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
You will provide personal, confidential customer service to a broad range of clients across multiple platforms to support Salary Packaging and Novated Leasing.
We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other
We provide you with all the necessary training in salary packaging and novated leasing
Work-Life Balance - 38 hours a week with a rotating roster between 8am and 7pm, no weekend work
We provide you with everything you need to get started, you’ll receive a company laptop, monitor, keyboard, mouse, and headset
To be considered for this role you will possess the following
A strong customer service focus
Recent experience working in Contact Centre, Retail or Hospitality
You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
Keen problem solver who thinks outside the box
Exceptional verbal and written communication skills
Demonstrated attention to detail
Solid experience learning and using new systems
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
Queenslanders serving Queenslanders - as one of Queensland’s leading providers of salary packaging and novated leasing, RemServ are all about empowering their customers to do more with their money, delivering real work and lifestyle benefits.
As a RemServ Salary Packaging - Customer Care Consultant in our Brisbane contact centre , you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions.
Start dates: 23rd February 2026
Enjoy working 2 Days in Office and 3 Days from Home
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
You will provide personal, confidential customer service to a broad range of clients across multiple platforms to support Salary Packaging and Novated Leasing.
We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other
We provide you with all the necessary training in salary packaging and novated leasing
Work-Life Balance - 38 hours a week with a rotating roster between 8am and 7pm, no weekend work
We provide you with everything you need to get started, you’ll receive a company laptop, monitor, keyboard, mouse, and headset
To be considered for this role you will possess the following
A strong customer service focus
Recent experience working in Contact Centre, Retail or Hospitality
You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
Keen problem solver who thinks outside the box
Exceptional verbal and written communication skills
Demonstrated attention to detail
Solid experience learning and using new systems
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
