Full job description
Job Title: Customer Service Executive (Hybrid)
Location: Central, Kolkata
Job Type: Hybrid (Work from Home + Office as needed)
Gender Preference: Female candidates preferred
Job Description: We are hiring Customer Service Executives for a hybrid role. The ideal candidate should be confident, well-spoken, and capable of handling customer interactions across various channels. Basic knowledge of CRM tools is a plus.
Note: A personal laptop is mandatory for this role.
Key Responsibilities:
· Handle customer queries via phone, email, and chat in a professional manner.
· Ensure prompt resolution and follow-up on customer concerns.
· Maintain customer data and call records accurately.
· Provide a smooth and pleasant customer experience.
· Coordinate with relevant teams for issue resolution.