Customer Care Associate

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Customer Care Associate reports to the Client Relations Manager. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.

Location 1: Chatham, 80 Grand Ave W Chatham, ON N7M 5L9

Employment: Casual

Compensation: Hourly, $18.25/hour

Essential Duties and Responsibilities:

Reports to the Team lead and Supervisor to support parking operations
Identify customer questions, concerns, and overall needs
Provide accurate answers and solutions to customer queries
Address customer complaints in a compassionate and patient manner
Answer incoming calls and emails in an efficient manner
Redirect customers to appropriate teams and/or departments as needed
Follow company communication procedures, policies, and guidelines always
Responds immediately to all reports concerning damage to equipment, and places E-service as needed
Observe security monitors to ensure no criminal activity occurs and report any activity to management
Balance cash records at end of shift and manage parking records during shift
Troubleshooting parking equipment issues at the site level
I-PASS Enrolling /canceling payroll staffs and sending the list to payroll
Regular site/equipment check ups
Aid the patients at the entrances of the hospital
Enforcement for the parking violations
Complete additional duties assigned by manager
Mandatory Attributes:

Assertive and self-motivated disposition
Strong organizational skills
Excellent communication skills: ability to explain complex solutions and processes clearly to others
Collaborative and demonstrates strong interpersonal skills
Self-managed while accurately following instructions
Ability to multitask effectively and stay positive and professional under high-pressure fast paced environments
Adaptable and flexible
Neat appearance with a professional and positive attitude
Ability to work individually and in a team environment
Skills & Qualifications:

High School Graduate or higher education
Basic Computer skills – Windows, MS Office
Customer service experience, inclusive attitude and openness to diversity, is an asset
Excellent customer service skills
Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
Positive attitude and empathy for clients
Solid problem solving and decision-making skills
Strong team player with the ability to develop and maintain relationships with internal and external customers
Valid driver's license and vehicle preferred.
Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Pay: $18.25 per hour

Benefits:

Paid time off
RRSP match
Ability to commute/relocate:

Chatham-Kent, ON N7M 5L9: reliably commute or plan to relocate before starting work (required)
Work Location: In person