Customer Care Associate

1. Customer Service
• The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically.
• He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
• The host has to religiously obtain customer’s valued feedback and data in the prescribed format.
• The host has to maintain customer database with product details in the follow up register.
• The role involves writing down customers’ requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
• The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
• The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
• The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
• Exit interview of the customers who have not purchased and share feedback with the SM.

Job Type: Full-time

Salary: ₹18,000.00 - ₹1+,000.00 per month

Schedule:
• Day shift

Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Preferred)
• Hindi (Preferred)

Speak with the employer
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