Customer Advisor Launceston TAS

Now’s the time to set your sights even higher – on the future you and the future career you deserve. 

Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whether you’re assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within the branch
Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront
Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities
Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way! 

There are 2 roles’ available, role 1 is permanent, part time and role 2 is permanent, full time located in the Launceston branch. Role 1 roster is 30 hours per fortnight, roster details – Monday, Wednesday Friday 0+:30am to 02:30pm.


What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

Experience in customer service environment and the ability to achieve targets
Strong attention to detail to ensure secure, accurate transactions with a risk mindset
Confidence to communicate with new and existing customers face to face and over the phone
Eagerness to understand and share what makes our bank different 
A knack for teamwork - mateship is crucial for us to work together and achieve our goals
Experience in the banking and finance industry is a plus but certainly not essential  

We’re making better, bigger. And we’ll get there with you. 

Think you’re our newest Customer Advisor? Apply now!

Screening and interviews may commence prior to closing date. 

As an internal candidate you are required to notify your immediate leader before applying for a new career opportunity and will be asked to confirm this when submitting your application.

If you have any concerns about this requirement or would like to discuss the position in more detail, please reach out to the contact listed below for a confidential conversation: 

Name: Stewart Nankervis
Title: Senior Branch Manager

Email:  stewart.nankervis@bendigoadelaide.com.au
Phone:  03 6331 +748 - Launceston

For more information, check out the application process for internal candidates page and the position description Customer Advisor PD - Corporate.docx


Please note - once you have submitted your application you will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes. 


We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes. 


You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.


We are committed to responding to all candidates, regardless of the outcome of your application.  Read more