Verified Job
Customer Support / TeleCaller
Customer Advisor
Customer Support / TeleCaller
#468916
Remote / WFH
Job Description
Join Aotearoa’s #1 Mobile & Digital Services provider and Build Your Career!
MŌ TĒNEI TŪRANGA MAHI – ABOUT THE ROLE
You'll primarily be the smiling face that serves and sells to our customers in our fantastic Masterton retail store:
Use your outstanding systems and product knowledge to drive sales, provide world-class retail & customer service, and deliver suitable solutions to customer needs.
Provide & flow between virtual services, assisting customers over chat messaging.
Shine across all customer interactions with your flexible and open attitude, supporting them on their journey with us.
TŌ WHEAKO – YOUR EXPERIENCE:
We value a great attitude and a willingness to learn. If you bring skills and experience from retail, contact centre, or customer-facing roles, that’s great, but not essential. The most crucial thing is that you. The most crucial thing is that you:
· Want to provide world-class customer experiences and connect with people from all walks of life.
· Embody our values every day in every way: Tūhono (We Connect), Māia (We are Bold), Whakamana (We Empower), and Matomato (We Succeed Together).
· Are a collaborative team player with outstanding communication skills and the capacity to work independently (and earn great commissions by meeting or exceeding sales targets!).
· Are self-motivated and goal-oriented with strong problem-solving and decision-making abilities.
TŌ HAERENGA KI KORA AOTEAROA – YOUR JOURNEY TO JOINING SPARK NZ
Ready to make an impact and help all of New Zealand win big in a digital world? Here’s what you can expect when you apply:
1. Quick Application (5 mins): Kick things off by sharing your CV and answering a few questions to start your journey with us!
2. AI-Chat Interview (20-25 mins): Engage in an AI-driven chat-based interview to share your experiences and demonstrate how you align with our values and ways of working. This fair and unbiased process ensures that everyone has an equal opportunity to succeed.
3. Final Meet: The last step is a face-to-face meeting to get to know each other better and explore how we can make this a perfect fit for you to join our team.
KO WAI MĀTOU? - ABOUT US
Millions of New Zealanders and thousands of businesses turn to us as Aotearoa's largest and leading telecommunications and digital services company. Spark is deeply woven into the fabric of Aotearoa, with a sole purpose that is dedicated to helping “All of New Zealand Win Big in a Digital World”.
This commitment extends to our people. We encourage you to bring your whole self to work, celebrating the unique things that make you, you. Diversity, equity, and inclusion fuels our Blue Heart Culture, which embraces your story and empowers you to grow on your journey with Spark. We aim to build diverse and inclusive teams to unlock endless potential and innovative opportunities for enhanced people and customer experiences.
We operate in an exciting, constantly evolving industry, facing new challenges every day. At Spark, we are empowered to deliver better outcomes for our customers' fast-changing needs. We've replaced the traditional hierarchical structure with a transparent, collaborative Agile and Unified environment that leverages diversity to create highly engaged and innovative teams. We rise to every challenge, taking ownership to achieve great things as we shape a better future together.
We strive to enable better outcomes for All of New Zealand in a Digital World - so join us on our quest to make a difference for our tomorrow.
MŌ TĒNEI TŪRANGA MAHI – ABOUT THE ROLE
You'll primarily be the smiling face that serves and sells to our customers in our fantastic Masterton retail store:
Use your outstanding systems and product knowledge to drive sales, provide world-class retail & customer service, and deliver suitable solutions to customer needs.
Provide & flow between virtual services, assisting customers over chat messaging.
Shine across all customer interactions with your flexible and open attitude, supporting them on their journey with us.
TŌ WHEAKO – YOUR EXPERIENCE:
We value a great attitude and a willingness to learn. If you bring skills and experience from retail, contact centre, or customer-facing roles, that’s great, but not essential. The most crucial thing is that you. The most crucial thing is that you:
· Want to provide world-class customer experiences and connect with people from all walks of life.
· Embody our values every day in every way: Tūhono (We Connect), Māia (We are Bold), Whakamana (We Empower), and Matomato (We Succeed Together).
· Are a collaborative team player with outstanding communication skills and the capacity to work independently (and earn great commissions by meeting or exceeding sales targets!).
· Are self-motivated and goal-oriented with strong problem-solving and decision-making abilities.
TŌ HAERENGA KI KORA AOTEAROA – YOUR JOURNEY TO JOINING SPARK NZ
Ready to make an impact and help all of New Zealand win big in a digital world? Here’s what you can expect when you apply:
1. Quick Application (5 mins): Kick things off by sharing your CV and answering a few questions to start your journey with us!
2. AI-Chat Interview (20-25 mins): Engage in an AI-driven chat-based interview to share your experiences and demonstrate how you align with our values and ways of working. This fair and unbiased process ensures that everyone has an equal opportunity to succeed.
3. Final Meet: The last step is a face-to-face meeting to get to know each other better and explore how we can make this a perfect fit for you to join our team.
KO WAI MĀTOU? - ABOUT US
Millions of New Zealanders and thousands of businesses turn to us as Aotearoa's largest and leading telecommunications and digital services company. Spark is deeply woven into the fabric of Aotearoa, with a sole purpose that is dedicated to helping “All of New Zealand Win Big in a Digital World”.
This commitment extends to our people. We encourage you to bring your whole self to work, celebrating the unique things that make you, you. Diversity, equity, and inclusion fuels our Blue Heart Culture, which embraces your story and empowers you to grow on your journey with Spark. We aim to build diverse and inclusive teams to unlock endless potential and innovative opportunities for enhanced people and customer experiences.
We operate in an exciting, constantly evolving industry, facing new challenges every day. At Spark, we are empowered to deliver better outcomes for our customers' fast-changing needs. We've replaced the traditional hierarchical structure with a transparent, collaborative Agile and Unified environment that leverages diversity to create highly engaged and innovative teams. We rise to every challenge, taking ownership to achieve great things as we shape a better future together.
We strive to enable better outcomes for All of New Zealand in a Digital World - so join us on our quest to make a difference for our tomorrow.
