CSR |Customer Service Representative|

Roles and Responsibilities:

· Resolving device issues using troubleshooting techniques and providing clear and concise information.

· Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical Sales] candidates are Preferred

· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay Surcharges, Service charges, and taxes)

· Experience resolving customer issues, billing, and/or handling product QA.

· Interest in learning new technologies.

· Experience promoting and/or selling products and services.

· Demonstrated communication skills.

· The clarity in thought process (Able to articulate his/ her thought)

· Ability to handle tough situations with customers.

· Strong ability to multitask and take fast decisions independently.

· Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

· Customer Centric Logical Thinking Need to be Enough Spontaneous

· Ensure Timely Professional Responses to all Queries.

Perks and Benefits

· Cab Facility both ways [ Pick up and drop within Transport radius]

· Immense Growth Opportunities

Job Type: Full-time

Salary: ₹25,000.00 - ₹30,000.00 per month

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