Verified Job
Accounting - Finance
CRM (Customer Relationship Manager)
Accounting - Finance
#598226
Remote / WFH
Job Description
Job Title: Customer Relationship Manager (CRM)
Company: Mega Freight Movers Ltd.
Location: Lower Parel, Mumbai
Job Type: Full-Time
Experience Required: 1–3 years
Reports To: Credit Control Manager
Job Summary:
Mega Freight Movers Ltd. is looking for a proactive and customer-focused Customer Relationship Manager to manage client relationships, address concerns, and ensure timely coordination with internal teams. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a positive team-oriented approach.
Key Responsibilities:
● Follow up with customers to resolve issues and ensure satisfaction.
● Follow up on customer outstanding payments and coordinate with the credit control department will be the main focus.
● Collaborate with internal departments to address and resolve client concerns efficiently.
● Build and maintain strong client relationships to enhance customer loyalty and retention.
● Provide timely and effective solutions to client challenges.
● Monitor account performance and generate regular reports for internal stakeholders.
● Maintain daily records of customer communications, issues, and follow-ups.
● Use MS Excel and Word for data tracking, reporting, and documentation.
● Generate & share MIS with customers
Requirements:
● 12th or Bachelor’s degree in any field.
● 1–3 years of experience in customer service, client relationship management, or CRM.
● Excellent communication and interpersonal skills (both verbal and written).
● Proficiency in MS Office (Excel, Word, Email).
● Ability to multitask, work independently, and be a collaborative team player.
● Strong problem-solving and follow-up skills.
● Positive attitude with a customer-first mindset.
Key Skills:
● Customer Service & Relationship Management
● Communication & Coordination
● MS Office (Excel & Word)
● Follow-up & Documentation
Teamwork & Time Management
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Provident Fund
Schedule:
Day shift
Application Question(s):
Do you have 1–3 years of experience in customer service or client relationship management?
Have you worked on customer outstanding follow-ups or coordinated with credit control/finance departments before?
Are you comfortable handling client complaints or escalations professionally?
Would you be okay with commuting to Lower Parel on a regular basis?
Language:
English (Required)
Work Location: In person
Get updates
Company: Mega Freight Movers Ltd.
Location: Lower Parel, Mumbai
Job Type: Full-Time
Experience Required: 1–3 years
Reports To: Credit Control Manager
Job Summary:
Mega Freight Movers Ltd. is looking for a proactive and customer-focused Customer Relationship Manager to manage client relationships, address concerns, and ensure timely coordination with internal teams. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a positive team-oriented approach.
Key Responsibilities:
● Follow up with customers to resolve issues and ensure satisfaction.
● Follow up on customer outstanding payments and coordinate with the credit control department will be the main focus.
● Collaborate with internal departments to address and resolve client concerns efficiently.
● Build and maintain strong client relationships to enhance customer loyalty and retention.
● Provide timely and effective solutions to client challenges.
● Monitor account performance and generate regular reports for internal stakeholders.
● Maintain daily records of customer communications, issues, and follow-ups.
● Use MS Excel and Word for data tracking, reporting, and documentation.
● Generate & share MIS with customers
Requirements:
● 12th or Bachelor’s degree in any field.
● 1–3 years of experience in customer service, client relationship management, or CRM.
● Excellent communication and interpersonal skills (both verbal and written).
● Proficiency in MS Office (Excel, Word, Email).
● Ability to multitask, work independently, and be a collaborative team player.
● Strong problem-solving and follow-up skills.
● Positive attitude with a customer-first mindset.
Key Skills:
● Customer Service & Relationship Management
● Communication & Coordination
● MS Office (Excel & Word)
● Follow-up & Documentation
Teamwork & Time Management
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Provident Fund
Schedule:
Day shift
Application Question(s):
Do you have 1–3 years of experience in customer service or client relationship management?
Have you worked on customer outstanding follow-ups or coordinated with credit control/finance departments before?
Are you comfortable handling client complaints or escalations professionally?
Would you be okay with commuting to Lower Parel on a regular basis?
Language:
English (Required)
Work Location: In person
Get updates
