Verified Job
Customer Support / TeleCaller
Credit Manager
Customer Support / TeleCaller
#680059
Remote / WFH
Job Description
Full job description
We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.
We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters , and that’s where you come in.
About the Role
The Credit Manager provides senior leadership of the collections function, with accountability for collections performance, people leadership, and escalation governance.
The role oversees a team responsible for operational collections activity and acts as the primary escalation point for complex and sensitive matters. The Credit Manager partners closely with the Debt Recovery team and engages with senior partners to provide oversight, guidance, and assurance on collections outcomes across their portfolios.
Reporting to the Head of Credit, you will play a key role in shaping and overseeing debtor management strategies, managing escalations, partnering with senior stakeholders, and contributing to firm‑wide reporting, insights, and continuous improvement initiatives.
This is an opportunity for an influential leader who thrives in a collaborative environment and is motivated by developing people, driving process efficiency, and supporting sound commercial decision‑making at scale.
You may be based in any of our offices in Adelaide, Brisbane, Melbourne, Sydney, or Perth. This is a hybrid role with a mix of in-office (at least 3 days onsite) and work from home days available.
Key Responsibilities
Lead, coach and develop the Collections Team to achieve performance objectives, fostering growth and capability across the team
Provide senior oversight of collections activity, trends, and escalated matters, ensuring consistency with agreed debtor management strategies
Act as the primary escalation point for complex or sensitive collections issues prior to referral to the Debt Recovery team
Ensure compliance with BDO policies, the Privacy Act 1988, and ACCC Debt Collection Guidelines
Collaborate with senior Partners to support oversight of collections activity across client groups and provide assurance on outcomes
Lead and support complex negotiations and provide sound recommendations on sensitive or high‑risk matters
Work closely with the wider Finance and Debt Recovery teams on collections‑related matters, reporting, and insights
Oversee, review, and validate collections reporting and analysis prepared by the team to ensure accuracy, data integrity, and appropriateness prior to distribution to senior stakeholders
Provide insights and feedback to the Head of Credit on collections performance, emerging risks, and firm‑wide trends
Build strong and effective working relationships with internal stakeholders across the firm
Drive continuous improvement in collections performance, team capability, service delivery, and workflow efficiency
Skills Required
5+ years’ experience in a senior collection, accounts receivable, or credit leadership role, with demonstrated people‑management responsibility
Confident and inclusive leadership style, with a strong background in coaching, mentoring, and capability development
Proven ability to engage and influence senior stakeholders, including Partners and executive leaders
Experience shaping and overseeing collections or debtor management strategies, including process improvement and governance
Strong judgement, problem‑solving, and negotiation skills, with the ability to manage complex or sensitive matters
Confidence preparing and delivering clear, professional presentations to a range of audiences, including senior leadership
Ability to build rapport, provide assurance, and influence decision‑making at all levels of the organisation
Excellent written and verbal communication skills, with the ability to distil information into clear insights and recommendations
Advanced Microsoft Office skills, particularly Excel, Outlook, and PowerPoint, to support reporting and analysis
Experience with Copilot 365 and Workday is desirable but not essential
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au
We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.
We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters , and that’s where you come in.
About the Role
The Credit Manager provides senior leadership of the collections function, with accountability for collections performance, people leadership, and escalation governance.
The role oversees a team responsible for operational collections activity and acts as the primary escalation point for complex and sensitive matters. The Credit Manager partners closely with the Debt Recovery team and engages with senior partners to provide oversight, guidance, and assurance on collections outcomes across their portfolios.
Reporting to the Head of Credit, you will play a key role in shaping and overseeing debtor management strategies, managing escalations, partnering with senior stakeholders, and contributing to firm‑wide reporting, insights, and continuous improvement initiatives.
This is an opportunity for an influential leader who thrives in a collaborative environment and is motivated by developing people, driving process efficiency, and supporting sound commercial decision‑making at scale.
You may be based in any of our offices in Adelaide, Brisbane, Melbourne, Sydney, or Perth. This is a hybrid role with a mix of in-office (at least 3 days onsite) and work from home days available.
Key Responsibilities
Lead, coach and develop the Collections Team to achieve performance objectives, fostering growth and capability across the team
Provide senior oversight of collections activity, trends, and escalated matters, ensuring consistency with agreed debtor management strategies
Act as the primary escalation point for complex or sensitive collections issues prior to referral to the Debt Recovery team
Ensure compliance with BDO policies, the Privacy Act 1988, and ACCC Debt Collection Guidelines
Collaborate with senior Partners to support oversight of collections activity across client groups and provide assurance on outcomes
Lead and support complex negotiations and provide sound recommendations on sensitive or high‑risk matters
Work closely with the wider Finance and Debt Recovery teams on collections‑related matters, reporting, and insights
Oversee, review, and validate collections reporting and analysis prepared by the team to ensure accuracy, data integrity, and appropriateness prior to distribution to senior stakeholders
Provide insights and feedback to the Head of Credit on collections performance, emerging risks, and firm‑wide trends
Build strong and effective working relationships with internal stakeholders across the firm
Drive continuous improvement in collections performance, team capability, service delivery, and workflow efficiency
Skills Required
5+ years’ experience in a senior collection, accounts receivable, or credit leadership role, with demonstrated people‑management responsibility
Confident and inclusive leadership style, with a strong background in coaching, mentoring, and capability development
Proven ability to engage and influence senior stakeholders, including Partners and executive leaders
Experience shaping and overseeing collections or debtor management strategies, including process improvement and governance
Strong judgement, problem‑solving, and negotiation skills, with the ability to manage complex or sensitive matters
Confidence preparing and delivering clear, professional presentations to a range of audiences, including senior leadership
Ability to build rapport, provide assurance, and influence decision‑making at all levels of the organisation
Excellent written and verbal communication skills, with the ability to distil information into clear insights and recommendations
Advanced Microsoft Office skills, particularly Excel, Outlook, and PowerPoint, to support reporting and analysis
Experience with Copilot 365 and Workday is desirable but not essential
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au
