Verified Job
Work from home
Course Guide Student Support GTB Nagar New
Work from home
#373861
Remote / WFH
Job Description
About Company
Alchemist is one amongst the top coaching institute for MBA prep programs. It is an IIT-IIM alumni initiative with one of the best track records in the industry. It has been around for nearly two decades and has multiple centers across NCR.
http://alchemistindia.com
Responsibilities and Duties
A Course Guide (Student Support Executive) is a very integral part of the Alchemist Team. The primary responsibilities would be as follows (but not limited to ...
Responsibilities:
• Mentor the students assigned to you throughout their Alchemist's journey by ensuring they are engaging with the product and content
• Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning
• Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents
• Closely monitor and analyze students' performance dashboard to chart the overall progress of the students
• Leverage the dashboards to share a progress report with students and parents regularly
• Drive student's academic and extra-curricular success and performance through constant motivation and counseling
• Enable students and parents to engage with and utilize the app to fullest
• Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers
Required Experience and Qualifications
Graduate and above. Must have at least 2-4 yrs of experience in directly handling of customers
• Should have a pleasing demeanor that students feel comfortable to reach out to. Extremely comfortable with English and Hindi language.
• Well groomed and extremely confident with interactions. Be proactive , forthcoming and very comfortable reaching out and interacting with students.
• Comfortable working on computer.
• Have a problem solving attitude
Job Types: Permanent, Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Experience:
• total work: 2 years (Preferred)
Speak with the employer
++1-XXXXXXXXXX
Alchemist is one amongst the top coaching institute for MBA prep programs. It is an IIT-IIM alumni initiative with one of the best track records in the industry. It has been around for nearly two decades and has multiple centers across NCR.
http://alchemistindia.com
Responsibilities and Duties
A Course Guide (Student Support Executive) is a very integral part of the Alchemist Team. The primary responsibilities would be as follows (but not limited to ...
Responsibilities:
• Mentor the students assigned to you throughout their Alchemist's journey by ensuring they are engaging with the product and content
• Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning
• Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents
• Closely monitor and analyze students' performance dashboard to chart the overall progress of the students
• Leverage the dashboards to share a progress report with students and parents regularly
• Drive student's academic and extra-curricular success and performance through constant motivation and counseling
• Enable students and parents to engage with and utilize the app to fullest
• Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers
Required Experience and Qualifications
Graduate and above. Must have at least 2-4 yrs of experience in directly handling of customers
• Should have a pleasing demeanor that students feel comfortable to reach out to. Extremely comfortable with English and Hindi language.
• Well groomed and extremely confident with interactions. Be proactive , forthcoming and very comfortable reaching out and interacting with students.
• Comfortable working on computer.
• Have a problem solving attitude
Job Types: Permanent, Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Experience:
• total work: 2 years (Preferred)
Speak with the employer
++1-XXXXXXXXXX
