Verified Job
Back Office / Data Entry
Courier Logistics Shipping & Support Representative
Back Office / Data Entry
#780680
Remote / WFH
Hitek Logistic Inc
Job Description
Role Overview
Hitek Logistic is looking for a proactive, detail-oriented, technically-minded Courier Logistics Shipping & Support Representative to support our clients with their shipments and support key accounts.
This role is focused on:
Supporting clients and key accounts with their day-to-day courier shipments
Resolving shipping issues as they come up to keep client packages moving
Escalating software issues to the development team
Learning Hitek’s Shipping Platform in depth
Supporting clients through onboarding, demos, and day-to-day shipping
Approving exception billing and self-serve account requests
This is not a back-office data-entry role. We are looking for someone from the courier or logistics space who is comfortable shipping domestically and internationally, and who is software-oriented enough to become one of the go-to people for how the platform works.
Key Responsibilities
Support clients and key accounts with courier shipments
Ship courier packages, both domestic and international
Track and trace shipments; proactively flag delays or exceptions
Submit and manage carrier claims through to resolution
Resolve courier shipping issues as they arise to keep client packages moving
Escalate software or platform issues to the development team
Prepare and review customs documentation and paperwork for cross-border shipments
Learn the platform in depth, becoming a subject-matter expert
Work directly with software developers to reproduce, troubleshoot, and resolve platform issues
Review and approve exception billing
Act as the link between client-reported issues and the development team
Lead onboarding for new customers
Conduct product demos for prospective and new clients
Work directly with clients to help them ship — guiding them through rate shopping, booking, and label/documentation creation so they can ship confidently on their own
Educate clients on how to ship — platform usage, carrier options, and documentation requirements — building their self-sufficiency over time
Add new carriers and clients to internal systems as required
Set up new client accounts within internal systems
Support self-serve clients using the online client portal
Approve self-serve client accounts on the DHL website
What We’re Looking For
Courier logistics expertise is a must — 3+ years of experience required
Familiarity with shipping via FedEx, DHL, Purolator, and other major carriers is mandatory
Practical experience shipping courier packages domestically and internationally
Working knowledge of customs documentation and cross-border paperwork requirements
Software-oriented mindset — comfortable learning new systems and troubleshooting technical issues
Comfortable communicating directly with clients, including presenting/demoing software
Strong attention to detail, particularly around billing exceptions and customs accuracy
Able to work cross-functionally with developers to translate customer issues into resolvable technical items
Understanding of warehouse management systems (WMS) is a plus
Technology & Process
Experience with client portals or self-serve shipping platforms is a strong asset
Comfortable documenting client interactions, technical issues, and exception billing in internal systems
Able to manage day-to-day support volume while flagging higher-level issues appropriately
Comfortable using systems and data to troubleshoot and support client conversations
Disciplined in keeping shipment, billing, and client records current
The Right Fit
The ideal candidate is technically curious, detail-oriented, and genuinely enjoys solving problems — comfortable moving between a courier's booking screen, a client phone call, and a conversation with a developer in the same hour.
They are:
Professional and clear communicators
Detail-oriented, especially with customs and billing
Software-curious and quick to learn new systems
Patient and thorough when onboarding or educating clients
Comfortable owning an issue until it's fully resolved
They understand that great courier support is not just moving packages. It is about keeping clients shipping confidently, day after day, without friction.
About Hitek
At Hitek, our clients count on us to make it happen.
We are flexible, responsive, and solution-driven. We take action, follow through, and take ownership until the job is done.
This role is about keeping daily courier operations running smoothly while giving clients the confidence and know-how to ship effectively using the platform.
Rémunération : 55 000,00$ à 65 000,00$ par an
Avantages :
Assurance Dentaire
Assurance Invalidité
Assurance Maladie Complémentaire
Assurance Vie
Congés payés
Tenue Décontractée
Lieu du poste : Télétravail hybride à Saint-Laurent, QC H4S 1Y2
Hitek Logistic is looking for a proactive, detail-oriented, technically-minded Courier Logistics Shipping & Support Representative to support our clients with their shipments and support key accounts.
This role is focused on:
Supporting clients and key accounts with their day-to-day courier shipments
Resolving shipping issues as they come up to keep client packages moving
Escalating software issues to the development team
Learning Hitek’s Shipping Platform in depth
Supporting clients through onboarding, demos, and day-to-day shipping
Approving exception billing and self-serve account requests
This is not a back-office data-entry role. We are looking for someone from the courier or logistics space who is comfortable shipping domestically and internationally, and who is software-oriented enough to become one of the go-to people for how the platform works.
Key Responsibilities
Support clients and key accounts with courier shipments
Ship courier packages, both domestic and international
Track and trace shipments; proactively flag delays or exceptions
Submit and manage carrier claims through to resolution
Resolve courier shipping issues as they arise to keep client packages moving
Escalate software or platform issues to the development team
Prepare and review customs documentation and paperwork for cross-border shipments
Learn the platform in depth, becoming a subject-matter expert
Work directly with software developers to reproduce, troubleshoot, and resolve platform issues
Review and approve exception billing
Act as the link between client-reported issues and the development team
Lead onboarding for new customers
Conduct product demos for prospective and new clients
Work directly with clients to help them ship — guiding them through rate shopping, booking, and label/documentation creation so they can ship confidently on their own
Educate clients on how to ship — platform usage, carrier options, and documentation requirements — building their self-sufficiency over time
Add new carriers and clients to internal systems as required
Set up new client accounts within internal systems
Support self-serve clients using the online client portal
Approve self-serve client accounts on the DHL website
What We’re Looking For
Courier logistics expertise is a must — 3+ years of experience required
Familiarity with shipping via FedEx, DHL, Purolator, and other major carriers is mandatory
Practical experience shipping courier packages domestically and internationally
Working knowledge of customs documentation and cross-border paperwork requirements
Software-oriented mindset — comfortable learning new systems and troubleshooting technical issues
Comfortable communicating directly with clients, including presenting/demoing software
Strong attention to detail, particularly around billing exceptions and customs accuracy
Able to work cross-functionally with developers to translate customer issues into resolvable technical items
Understanding of warehouse management systems (WMS) is a plus
Technology & Process
Experience with client portals or self-serve shipping platforms is a strong asset
Comfortable documenting client interactions, technical issues, and exception billing in internal systems
Able to manage day-to-day support volume while flagging higher-level issues appropriately
Comfortable using systems and data to troubleshoot and support client conversations
Disciplined in keeping shipment, billing, and client records current
The Right Fit
The ideal candidate is technically curious, detail-oriented, and genuinely enjoys solving problems — comfortable moving between a courier's booking screen, a client phone call, and a conversation with a developer in the same hour.
They are:
Professional and clear communicators
Detail-oriented, especially with customs and billing
Software-curious and quick to learn new systems
Patient and thorough when onboarding or educating clients
Comfortable owning an issue until it's fully resolved
They understand that great courier support is not just moving packages. It is about keeping clients shipping confidently, day after day, without friction.
About Hitek
At Hitek, our clients count on us to make it happen.
We are flexible, responsive, and solution-driven. We take action, follow through, and take ownership until the job is done.
This role is about keeping daily courier operations running smoothly while giving clients the confidence and know-how to ship effectively using the platform.
Rémunération : 55 000,00$ à 65 000,00$ par an
Avantages :
Assurance Dentaire
Assurance Invalidité
Assurance Maladie Complémentaire
Assurance Vie
Congés payés
Tenue Décontractée
Lieu du poste : Télétravail hybride à Saint-Laurent, QC H4S 1Y2
