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Corporate After Hours Consultant
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#805778
Remote / WFH
CORPORATE TRAVELLER
Job Description
Job no: 532017
Brand: Corporate Traveller
Work type: Full time, Hybrid, Part time, Remote
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, Remote
Categories: Sales and Customer Service
About the Opportunity
As a Corporate After-Hours Consultant, you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.
Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies.
You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.
You are expected to maintain high standards of service, while effectively handling complex travel requests.
This position can be based Australia-wide for the right candidate.
What you will be doing:
Assist clients with travel enquiries outside of business hours
Quote and issue new airfare tickets, calculate and reissue air tickets for changes
Amend or update bookings on all required land products, both in-GDS and non-GDS channels
Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times
What you will need:
Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets
Sabre GDS system experience is essential (Amadeus and NDC an added advantage)
Ability to quickly interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
High degree of accuracy and attention to detail
Excellent written and verbal communication skills
Ability to work under pressure, manage time effectively and meet deadlines
Ability to meet challenges with resourcefulness and work autonomously
Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage
What you'll Enjoy:
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
Brand: Corporate Traveller
Work type: Full time, Hybrid, Part time, Remote
Location: New South Wales, Queensland, South Australia, Victoria, Western Australia, Remote
Categories: Sales and Customer Service
About the Opportunity
As a Corporate After-Hours Consultant, you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment.
Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies.
You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs.
You are expected to maintain high standards of service, while effectively handling complex travel requests.
This position can be based Australia-wide for the right candidate.
What you will be doing:
Assist clients with travel enquiries outside of business hours
Quote and issue new airfare tickets, calculate and reissue air tickets for changes
Amend or update bookings on all required land products, both in-GDS and non-GDS channels
Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times
What you will need:
Minimum 1 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets
Sabre GDS system experience is essential (Amadeus and NDC an added advantage)
Ability to quickly interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required
Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions
High degree of accuracy and attention to detail
Excellent written and verbal communication skills
Ability to work under pressure, manage time effectively and meet deadlines
Ability to meet challenges with resourcefulness and work autonomously
Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements
Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage
What you'll Enjoy:
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
