Content Writer

Job description
Writing:
 Create self-service and assisted service troubleshooting articles for the
operations team by reauthoring content for products
 Team to leverage open source, existing documentation, manufacturer content,
client systems to create product related documents to reauthor articles
 Read through exhaustive open sources and documents to restructure information
and create simple step-based and easy to follow articles
 Able to comprehend and write self-service articles and align to client tone of voice
(instructional or conversational)
 Reauthoring of content will be aligned to DITA SOP and troubleshooting formats
 Reauthor and format content for DITA using editor or other tools
 Streamline processes and build flowcharts where applicable
 Publish content to KM (internal or third party)Ensure Quality:
 Establish a style guide to author articles effectively to ensure consistency in
article writing
 Creating new templates, if required, to author different article types
 Build the content taxonomy and include SEO words to enable quick search
 Work on preparing well-structured articles using authoring tool and prepare the
articles for client Knowledge Management System
 Ultimately deliver quality writing articles to effectively troubleshoot
queries. Ensure all-around consistency (style, fonts, images and tone)
 Set up a quality process to ensure content governance for each article published
 Content team member must have previous experience and be able to author
content in DITA XML using an editor
 Must have existing content writing experience of around 1.5 to 3 years
Strengthen relationships:
 Work with client team to create content for effective query resolution
Our most successful candidates will have:
 Proven experience as a content writer, technical writer or similar role
 Portfolio of published articles
 Experience doing research using multiple sources
 Excellent English language written and verbal communication skills
 Ability to meet deadlines Graduate in any stream or related field
 Degree in English literature and journalism would be an added advantage
 Previous experience of working in DITA XML or similar tools would be an added
advantage
 Experience with Content Management Systems (e.g. WordPress, Oxygen) and
content writing.
experience3

A client of Randstad India