Contact Centre Tech Specialist Customer Support 2year contract

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.
To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.
As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre technical specialist responsible for assessing, recommending and implementing tech solutions, including AI and digital touchpoints to optimise service delivery. The ideal candidate will manage vendor relationships, oversee system enhancements and lead cross functional teams to improve customer experience and operational efficiency.