Verified Job
Customer Support / TeleCaller
Contact Center Workflow QA Lead ()
Customer Support / TeleCaller
#685390
Remote / WFH
Job Description
C
Credicus
BPO / Fresher / Customer Care Executive / Call Center / Day Shift
Credicus • Pune, Maharashtra • via BeBee
6 days ago
Full–time
No Degree Mentioned
Apply on BeBee
Job description
Process:- Loan Recovery Process
• Good Communication.
• Providing service to the customers.
• Freshers/Experienced both can apply.
• Handling Inbound And Outbound calls
• Salary: 12,000 To 16,000 Inhand+Incentive
• Shift Timing-9:30am-6:30pm
Required Candidate profile"-
• Qualification: Min HSC
• Fixed Sunday week off
Interested candidates can apply now HR will contact you soon.
Report this listing
C
Codvo.ai
Contact Center Workflow QA Lead (Pune)
Codvo.ai • Pune, Maharashtra • via Careers/Codvo
1 day ago
Full–time
No Degree Mentioned
Apply on Careers/Codvo
Apply on Foundit
Apply on SimplyHired
Apply directly on Jobaaj
Apply directly on Recruit.net
Apply on India Jobs Expertini
Apply on Jobrapido.com
Apply on WhatJobs
Job description
Contact Center Workflow QA Lead
Company Overview:
At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results
Role Overview
Own validation of IVR, routing engines, escalation logic, andqueue systems.
Ensure workflow reliability under peak traffic and edge conditions. Embed compliance controls into contact center testing.
Core Responsibilities
Skill-based routing andIVR decision tree validation.
Omnjchannel journey and escalation testing. Scenario simulation for peak load and faiover.
State transition and workflow automation frameworks.
Call masking, secure routing, and audit log validation.
Ideal Background
Experience in contact center or telecom workflow testing. Strong understanding of SIPNolP or routing platforms. Experience in scenario driven automation.
Exposure to regulated call environments.
Credicus
BPO / Fresher / Customer Care Executive / Call Center / Day Shift
Credicus • Pune, Maharashtra • via BeBee
6 days ago
Full–time
No Degree Mentioned
Apply on BeBee
Job description
Process:- Loan Recovery Process
• Good Communication.
• Providing service to the customers.
• Freshers/Experienced both can apply.
• Handling Inbound And Outbound calls
• Salary: 12,000 To 16,000 Inhand+Incentive
• Shift Timing-9:30am-6:30pm
Required Candidate profile"-
• Qualification: Min HSC
• Fixed Sunday week off
Interested candidates can apply now HR will contact you soon.
Report this listing
C
Codvo.ai
Contact Center Workflow QA Lead (Pune)
Codvo.ai • Pune, Maharashtra • via Careers/Codvo
1 day ago
Full–time
No Degree Mentioned
Apply on Careers/Codvo
Apply on Foundit
Apply on SimplyHired
Apply directly on Jobaaj
Apply directly on Recruit.net
Apply on India Jobs Expertini
Apply on Jobrapido.com
Apply on WhatJobs
Job description
Contact Center Workflow QA Lead
Company Overview:
At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results
Role Overview
Own validation of IVR, routing engines, escalation logic, andqueue systems.
Ensure workflow reliability under peak traffic and edge conditions. Embed compliance controls into contact center testing.
Core Responsibilities
Skill-based routing andIVR decision tree validation.
Omnjchannel journey and escalation testing. Scenario simulation for peak load and faiover.
State transition and workflow automation frameworks.
Call masking, secure routing, and audit log validation.
Ideal Background
Experience in contact center or telecom workflow testing. Strong understanding of SIPNolP or routing platforms. Experience in scenario driven automation.
Exposure to regulated call environments.
