Contact Center Supervisor

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Telecaller Jobs
1 month
United States
Massachusetts
Worcester Get directions →
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ID: 613504
Published 1 month ago by VBeyond Corporation
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In Telecaller Jobs category
Worcester, Massachusetts, United States
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• Managing staff: Hiring and onboarding new employees, answering questions, and providing guidance and feedback
• Personal Lines Insurance experience is mandatory
• Monitoring performance: Measuring KPIs like call waiting, call abandonment, and inbound calls
• Training: Implementing training programs and continuously training agents
• Resolving issues: Anticipating escalations and taking over calls when needed
• Optimizing procedures: Devising ways to improve processes and keep staff motivated Read more

Published on 2025/09/10. Modified on 2025/09/10.

Description

• Managing staff: Hiring and onboarding new employees, answering questions, and providing guidance and feedback
• Personal Lines Insurance experience is mandatory
• Monitoring performance: Measuring KPIs like call waiting, call abandonment, and inbound calls
• Training: Implementing training programs and continuously training agents
• Resolving issues: Anticipating escalations and taking over calls when needed
• Optimizing procedures: Devising ways to improve processes and keep staff motivated
VBeyond Corporation
VBeyond Corporation
2499 active listings

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