Verified Job
IT / Software / Data Analyst
Contact Center Developer (Amazon Connect)-5- job post
IT / Software / Data Analyst
#652829
Remote / WFH
Job Description
Job Type: Contract
Job Category: IT
Role- Contact Center Developer (Amazon Connect)
Location: Seattle, WA (Onsite)
Contract
Responsibilities
Design, develop, and deploy Amazon Connect contact center solutions.
Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies
Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.
Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
Troubleshoot and resolve telephony, latency, and call quality issues.
Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
Ensure security, compliance, and scalability of the contact center environment.
Required Skills
CLOUD DEVELOPER
SQL APPLICATION DEVELOPER
Job Category: IT
Role- Contact Center Developer (Amazon Connect)
Location: Seattle, WA (Onsite)
Contract
Responsibilities
Design, develop, and deploy Amazon Connect contact center solutions.
Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies
Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.
Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
Troubleshoot and resolve telephony, latency, and call quality issues.
Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
Ensure security, compliance, and scalability of the contact center environment.
Required Skills
CLOUD DEVELOPER
SQL APPLICATION DEVELOPER
