Consultant – IT Support Analyst-ITO0+0073

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant – IT Support Analyst

Responsibilities
• First-level IT support for Client
• Troubleshoots client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)
• Troubleshoots telephone and VOIP issues
• General Windows and Laptop/Computer troubleshooting, support of Bitlocker (Reboot, Cleanup, Drivers)
• Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
• Basic Printer Troubleshooting and coordinate with Vendor for support
• Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)
• Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider)
• Support on computers procurement and invoicing for vendor
• Support of meeting room equipment and coordinate with vendor.
• Ensure all users are conditional access enabled
• Ensure AMP is running on all workstations
• Basic troubleshooting of file permissions on local file shares, SharePoint, and Teams
• Excellent service to Client associates
• Assist with keeping Windows 10 OS on the latest DS supported patch version
• Ensures users with security concerns are addressed in a timely fashion and reports back to the security team the result.
• Assist in the creation of the IT Support knowledge base
• Analyze/Resolve Global Service Desk Issues
• 24x7 on-call support as needed

Qualifications we seek in you!

Minimum Qualifications
• Experience in IT, specifically supporting end-users
• Knowledge and skills supporting Active Directory
• Knowledge and skills using IT Service Management Tools
• Strong troubleshooting skills to triage issues related to applications and hardware
• Must be able to engage in problem-solving skills to help identify and solve potential issues
• Preferred: Associates degree in Computer Science or similar field
• Microsoft M365 applications experience
• Familiar with Cisco VPN
• Ability to communicate in writing and verbally with associates in their native language
• Individuals must be able to communicate clearly and concisely with both technical and non-technical individuals.
• Individuals must be able to make decisions based on Client International Computer Usage Policy and be able to determine appropriate actions as they apply to the policy.
• Must be highly fluent in English, additional languages would be highly preferred.

Preferred Qualifications

Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Consultant

Primary Location

India-Noida

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Apr 14, 2025, 6:40:31 PM

Unposting Date

Ongoing

Master Skills List

Consulting

Job Category

Full Time Read more