Verified Job
Customer Support / TeleCaller
Consultant Digital Transformation REF31318J
Customer Support / TeleCaller
#282635
Remote / WFH
Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
• Identify key opportunities with client processes through process study.
• Design Transformation roadmap, prioritize and execute projects to improve process efficiency and effectiveness.
• Identify and enable appropriate technological interventions such as RPA,
• Tool deployment, Hyper automation etc.
• Formulate improvement plans based on wastes & variations identified during analysis.
• Contribute and present in client reviews & meetings.
• Work closely with operations team to collect data and assess the current situation.
• Spread continuous improvement culture and drive culture of data based decision-making.
• Remove barriers to progress.
• Introduce different innovative concepts.
• Achieve Quality Savings and Productivity targets.
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
• Identify key opportunities with client processes through process study.
• Design Transformation roadmap, prioritize and execute projects to improve process efficiency and effectiveness.
• Identify and enable appropriate technological interventions such as RPA,
• Tool deployment, Hyper automation etc.
• Formulate improvement plans based on wastes & variations identified during analysis.
• Contribute and present in client reviews & meetings.
• Work closely with operations team to collect data and assess the current situation.
• Spread continuous improvement culture and drive culture of data based decision-making.
• Remove barriers to progress.
• Introduce different innovative concepts.
• Achieve Quality Savings and Productivity targets.
