Consultant Customer Support

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and +0+ countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

Icertis customer support team is looking for a business consultant to execute and manage projects and streamline business processes.
Experience of 3 to 5 years
Responsibilities
Take up operations projects, plan well, report regularly and execute start to end
Lead complex transitions for Icertis’s gold and platinum customers
Prepare and negotiate with stakeholders including Icertis customers to reach mutually benefiting solutions
Deliver results via focused work with active follow up and follow through
Come up with ideas to improve operations and efficiency
Highlight or escalation project risks and suggest mitigation plans
Learn and configure no-code tools such as SharePoint, Microsoft Power Automate, etc.
Learn and build reports in data analytics tools such as Microsoft PowerBI
Learn configurations of various tools used to complete job function and perform admin functions