Connecting The Dots Is Hiring Freshers

Wanting a role that will fit around your out of work commitments Want to work in a contact centre, office environmentThis is role for you
Fun, place to work with an central location in city centre. Job location will Be with in Tri-City Chandigarh
Opportunities to progress within the company

We are looking for that special person to care for customers and solve their concerns with compassion, care and excellence.

You will be the front line ambassador for BPO and you will be driven to provide a wow experience every time.
Call Sourabh @ +77++24404 for interview

Customer Support Specialist
Candidate must have good communication skills. Freshers as well as experienced Required . CTC 2.5 to 3.5 Lacs /Year.
Number of Vacancies - 50

Sr Core Requirements :
-

Team Leaders with 1 to 2 years experience in Managing Floor with Span 0f 20-25 FTE. CTC 3 to 6 Lacs / Year . Number of Vacancies - 10
Trainers / QA with 1 to 5 years experience in Inbound Process Training / Quality . CTC 3 to 3.5 -5.5 Lacs / Year . Number of Vacancies - 5
WFM/ RTM Executives with minimum 6 months experience in RTM/ WFM . CTC 3.5 to 4.5 Lacs / Year . Number of Vacancies - 5

Customer Support Specialist Role:

Provide a 'wow' experience for our customers by going the extra mile enquiries are via email / chat , or via phone call
Help implement new efficiencies and process to improve our customer service and speed
Provide solutions to problems quickly and efficiently
Design email responses to leave customers happy and satisfied
Work closely with customer service team to support and motivate each other

We need someone with:

A caring and sympathetic nature
Excellent people and social skills
Very confident telephone manner
Fast paced worker (at the computer) and thinker to achieve daily KPIs
Must be a confident typist and have excellent grammar
Ability to multi-task while providing up-to-date responses to all customers enquiries in real-time
Excellent command of English language
Excellent written communication
Positive attitude
Creative problem solving ability
Ability to gain customer trust and gratitude, turn them around
Youthful attitude to empathise with customer
Ability to work efficiently under pressure and to stay cool
Strength to work under pressure and maintain composure, this team has busy times and daily challenges

What this job will give you:
Being part of a friendly, fun, upbeat teamSupport and development of your personal skills
Fun events every month
Satisfaction from being part of a fast growing BPO
We practice an attitude of gratitude
Handsome Salary with Incentives
5 Days work International, Domestic 6 Days
Growth Opportunity for those who want to work long term
State of Art Infrastructure , Fully Air Conditioned.
Cafeteria, Gym, ATM other facilities within premises
Located in centre of town with good public transport facility
Good PG accommodation available nearby office.

Best Regards,
Sourabh Bakshi
Connecting The Dots
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