Connecting The Dots Is Hiring Freshers amp Senior Core For MNC BPO

Wanting a role that will fit around your out of work commitments Want to work in a contact centre, office environmentThis is role for you! Fun, place to work with an central location in city centre. Job location will Be with in Tri-City Chandigarh Opportunities to progress within the company We are looking for that special person to care for customers and solve their concerns with compassion, care and excellence. You will be the front line ambassador for BPO and you will be driven to provide a wow experience every time. Call Sourabh @ +77++24404 for interview Customer Support Specialist Candidate must have good communication skills. Freshers as well as experienced Required . CTC 2.5 to 3.5 Lacs /Year.Number of Vacancies - 50 Sr Core Requirements :- Team Leaders with 1 to 2 years experience in Managing Floor with Span 0f 20-25 FTE. CTC 3 to 6 Lacs / Year . Number of Vacancies - 10 Trainers / QA with 1 to 5 years experience in Inbound Process Training / Quality . CTC 3 to 3.5 -5.5 Lacs.../ Year . Number of Vacancies - 5 WFM/ RTM Executives with minimum 6 months experience in RTM/ WFM . CTC 3.5 to 4.5 Lacs / Year . Number of Vacancies - 5 Customer Support Specialist Role: Provide a wow experience for our customers by going the extra mile enquiries are via email / chat , or via phone call Help implement new efficiencies and process to improve our customer service and speed Provide solutions to problems quickly and efficiently Design email responses to leave customers happy and satisfied Work closely with customer service team to support and motivate each other We need someone with: A caring and sympathetic nature Excellent people and social skills Very confident telephone manner Fast paced worker (at the computer) and thinker to achieve daily KPIs Must be a confident typist and have excellent grammar Ability to multi-task while providing up-to-date responses to all customers enquiries in real-time Excellent command of English language Excellent written communication Positive attitude Creative problem solving ability Ability to gain customer trust and gratitude, turn them around Youthful attitude to empathise with customer Ability to work efficiently under pressure and to stay cool Strength to work under pressure and maintain composure, this team has busy times and daily challenges What this job will give you: Being part of a friendly, fun, upbeat teamSupport and development of your personal skills Fun events every month Satisfaction from being part of a fast growing BPO We practice an attitude of gratitude Handsome Salary with Incentives 5 Days work International, Domestic 6 Days Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Best Regards, Sourabh Bakshi Connecting The Dots ++1 +77++24404