Concierge

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:
Are you a customer service-oriented professional with a passion for creating exceptional experiences? We are seeking a Concierge to join our team at Melbourne Quarter Tower. Reporting to the Customer Relationship Manager and working closely with various stakeholders, you will play a crucial role in delivering outstanding services to our customers and visitors.

An overview of the role:
Welcome all customers and visitors with a warm and friendly demeanor, ensuring a positive first impression.
Provide assistance and directions based on customer inquiries.
Maintain the Front of House areas, ensuring they are presentable at all times.
Offer information and assistance with local amenities and services.
Provide VIP Meet and Greet services, escorting customers and visitors to elevators and escalators.
Demonstrate enthusiasm and excellent customer service when handling inquiries over the phone or email.
Promote retail tenancies within and around the building.
Support community engagement events and initiatives.
Provide hotel-style concierge and lifestyle services, including transport arrangements, restaurant bookings, event bookings, and conference room facilities (if applicable).
Act as a host or co-host for community engagement events and initiatives.
Collaborate with the CRM to continuously enhance the customer experience.
Attend building events, meetings, and training sessions as required.
Adhere to building safety policies, including emergency procedures.
Assist team members with day-to-day property management tasks.
Handle other reasonable requests and tasks that contribute to achieving team objectives.

Sound like you? This is what we’re looking for:
Prior customer service experience is essential.
Ability to multitask while maintaining a positive and proactive attitude.
Excellent communication and interpersonal skills, both verbal and written.
Proficient in Microsoft Office and other computer skills.
Desired: Floor Fire Warden experience or willingness to be trained.
Desired: Ability to speak a language other than English, but not essential.
Desired: Certificate Level in Hospitality/Business, but not essential.
Desired: First Aid Officer certification or willingness to be trained.

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number AFREQ424278
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Read more