Concierge

Job details
Pay
$70,000 a year
Job type
Full-time
Shift and schedule
No weekends
Monday to Friday
Shift work
 
Location
Sydney NSW
 
Benefits
Pulled from the full job description
Paid training
 
Full job description
Concierge

$70k plus superannuation per annum.

Monday to Friday roster – no weekends or public holidays
Be part of a global organization with ongoing development opportunities
Complimentary corporate uniform
At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors’ key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

THE POSITION

Coordinate concierge operations to deliver outstanding service for all guests and visitors
Manage visitor registration, pass issuance, and building access accordingly with existing security policies and procedures, proactively act in a manner that supports a healthy and safe work environment
Liaise with stakeholders to always maintain a premium front-of-house environment and immaculate presentation of the reception.
Support the Guest Experience Manager with reporting, compliance, and training delivery
Act as a key contact for all guest-related enquiries
Develop and maintain excellent relationship with client on site, respond to client feedback professionally and action service improvements where needed
THE PERSON

Proven experience within corporate concierge, hotel reception, or guest services environment
Strong leadership skills and the ability to coach and mentor others
Excellent communication and interpersonal skills with a customer-first mindset
Able to remain calm under pressure and manage multiple priorities
Flexible, proactive, and solution-oriented with strong problem-solving ability
Holds or is eligible to obtain a current Police Clearance
THE BENEFITS

Paid training and professional development programs
Complimentary corporate uniform
Access to wellness and mental health support initiatives
Be part of a globally recognised organisation with clear growth pathways
 
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