Concierge - Westfield Belconnen

Job details
Job type
Casual
Shift and schedule
Weekend availability
Rotating roster
Shift work
Public holidays
 
Location
Canberra ACT
 
Full job description
Job no: 4+8387
Work type: Casual
Location: Canberra
Categories: Customer Service
Your Opportunity

Are you someone who thrives in a vibrant, people-first environment and loves making others feel welcome?

At Westfield Belconnen, we’re looking for a Concierge Attendant to join our energetic and inclusive team—where every day is about creating positive, memorable moments for our customers.

As the friendly face of our centre, you'll help shape experiences that make our customers feel valued, supported, and excited to return.

Day-to-day you will be responsible for:

Delivering exceptional service to customers and retailers.
Processing sales of Westfield Gift Cards and other available services.
Welcoming customers at the concierge desk, engaging with them to understand their needs.
Providing clear directions and recommendations to help customers navigate the centre.
Managing administrative tasks such as lost property and online inquiries.
Occasionally supporting the Marketing team
This role is a casual position working across a dynamic 7-day rotating roster, including weekends and public holidays.

What Sets You Apart

We are looking for an energetic and customer-focused individual who thrives on providing exceptional service and creating positive experiences.

Friendly and approachable with a positive attitude and the ability to provide helpful and efficient customer service.
Confident in engaging with a diverse range of people and comfortable initiating conversations.
Ability to actively listen, think on your feet and resolve customer issues.
Strong problem-solving skills and the ability to work both independently and as part of a team.
Experience in customer-facing roles, such as hotel, retail, or guest services.
Availability to work flexibly across a 7-day roster, including weekends and public holidays.
About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

For more information or if you have any questions, please email scentregroupcareers@scentregroup.com

Applications close: 20th July 2025 (unless filled prior).

Advertised: 27 Jun 2025 AUS Eastern Standard Time
Applications close: 20 Jul 2025 AUS Eastern Standard Time

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Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.

Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: scentregroupcareers@scentregroup.com.

 
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