Verified Job
Receptionist
Community Centre Head
Receptionist
#662622
Remote / WFH
Job Description
Job Title:
Community Centre Head
Location:
Agatsu Community Centre, Bandra Mumbai
Employment Type
: Full-Time
Working Hours:
Wednesday to Sunday 12pm to 8pm
Reports to:
CEO/COO
Salary:
Rs. 75,000 - Rs. 85,000 depending on experience level
About Agatsu Foundation:
Agatsu Foundation is a mental health organization dedicated to promoting emotional well-being and improving access to care. Over the past three years, we've built a holistic approach that combines community programs, suicide prevention initiatives, affordable therapy, and peer support. We also create and provide accessible resources to make mental health conversations easier and more informed. Through these efforts, Agatsu works to make mental health care more inclusive, approachable, and affordable.
Role Overview
We are looking for a highly capable, ethically grounded Community Centre Operations & Program Manager who can combine critical thinking, programme development, people management, and systems-building.
The role also contributes to the social media strategy of the Community Centre, ensuring that online communication reflects real community needs, lived experiences (with consent), and Agatsu's ethical and emotional-safety standards.
A primary responsibility of this role is to continuously understand the needs of the community and translate those needs into thoughtful, well-run programmes by:
• Adapting existing offerings based on participant feedback
• Designing new programmes where gaps are identified
• Identifying and collaborating with facilitators, partners, and organisations
This role requires someone who is equally comfortable:
• Working closely with people and holding emotional safety
• Analysing feedback and data to inform decisions
• Managing operations, documentation, and teams
• Taking ownership of evidence, learning, and quality through structured data and reporting
Key Responsibilities
• Community Needs Identification & Programme Development (Primary Responsibility)
• Actively observe, listen to, and assess the evolving needs of participants at the Community Centre
• Analyse participant feedback, attendance patterns, and informal insights
• Adapt existing programmes to better meet community needs
• Identify gaps in current offerings and design new programmes or formats in response
• Research and identify facilitators, collaborators, and partner organisations aligned with Agatsu's ethos
• Coordinate with facilitators to ensure programmes are ethical, accessible, and emotionally safe
• Community Centre Operations
• Oversee the day-to-day functioning of the Community Centre
• Ensure programmes, sessions, and activities run smoothly and on time
• Anticipate operational challenges and resolve them proactively
• Create and maintain SOPs and operational documentation
• Team Management & Leadership
• Manage and coordinate centre staff, facilitators, and volunteers
• Create systems for scheduling, handovers, and accountability
• Foster a collaborative, respectful, and emotionally safe work culture
• Ensure the team consistently upholds Agatsu's values and boundaries
• Documentation, Reporting & Data
• Create, maintain, and update documentation for centre operations and programmes
• Be highly comfortable with Excel and Google Sheets
• Track attendance, participation, feedback, and operational data
• Support internal reviews, learning cycles, and funder-ready reporting
• Accurately input, clean, and process data
• Systems, Compliance & Governance Support
• Ensure adherence to internal guidelines, ethical standards, and safety protocols
• Support compliance-related documentation and record-keeping
• Participant Experience & Emotional Safety
• Be deeply attentive to participant wellbeing and emotional safety
• Respond sensitively to complex interpersonal or emotional situations
• Ensure the Community Centre remains a non-judgmental, inclusive space
• Uphold confidentiality, boundaries, and ethical decision-making
• Social Media Strategy & Community Narrative
• Contribute to the social media strategy of the Community Centre in collaboration with the communications team
• Identify themes, stories, and insights emerging from the Community Centre that can inform content direction (without compromising confidentiality or safety)
• Ensure that social media outputs accurately reflect on-ground realities, participant needs, and programme learning
• Apply ethical judgement around representation, consent, boundaries, and emotional safety in all public-facing communication
• Use engagement patterns and feedback from social media as one input (not the only one) to inform programme adaptation and community understanding
Required Skills & Qualifications
Education
• Bachelor's degree required
• English Literature, History, Social Sciences, or related fields preferred
(strong emphasis on critical thinking and human behaviour)
Experience
• Minimum 5-7 years of experience
managing or running:
A community centre
A cultural / social space
A people-facing organisation or programme
• Proven experience managing teams and operations
Skills & Competencies
• Excellent
critical thinking and analytical skills
• Ability to
design, analyse, and interpret data
for decision-making and reporting
- Comfortable translating data into
clear insights and narratives
for internal teams and external stakeholders (donors, funders)
- Strong written and spoken
English
(
Hindi and Marathi
proficiency strongly preferred)
- Ability to think strategically about
public communication and narrative
, particularly in community or mental-health contexts
- Advanced comfort with
Excel and Google Sheets
- Highly
tech-savvy
and able to learn new tools quickly
- Comfortable reading and working with
legal or policy documents
- Strong organisational and documentation skills
- Confident decision-maker with a calm, grounded presence
Personal Attributes
• A genuine
people-person
who enjoys working closely with others
- Naturally curious, observant, and reflective
- Ethically driven with strong values and integrity
- Emotionally intelligent and sensitive to context
- Not easily overwhelmed by complexity or responsibility
Community Centre Head
Location:
Agatsu Community Centre, Bandra Mumbai
Employment Type
: Full-Time
Working Hours:
Wednesday to Sunday 12pm to 8pm
Reports to:
CEO/COO
Salary:
Rs. 75,000 - Rs. 85,000 depending on experience level
About Agatsu Foundation:
Agatsu Foundation is a mental health organization dedicated to promoting emotional well-being and improving access to care. Over the past three years, we've built a holistic approach that combines community programs, suicide prevention initiatives, affordable therapy, and peer support. We also create and provide accessible resources to make mental health conversations easier and more informed. Through these efforts, Agatsu works to make mental health care more inclusive, approachable, and affordable.
Role Overview
We are looking for a highly capable, ethically grounded Community Centre Operations & Program Manager who can combine critical thinking, programme development, people management, and systems-building.
The role also contributes to the social media strategy of the Community Centre, ensuring that online communication reflects real community needs, lived experiences (with consent), and Agatsu's ethical and emotional-safety standards.
A primary responsibility of this role is to continuously understand the needs of the community and translate those needs into thoughtful, well-run programmes by:
• Adapting existing offerings based on participant feedback
• Designing new programmes where gaps are identified
• Identifying and collaborating with facilitators, partners, and organisations
This role requires someone who is equally comfortable:
• Working closely with people and holding emotional safety
• Analysing feedback and data to inform decisions
• Managing operations, documentation, and teams
• Taking ownership of evidence, learning, and quality through structured data and reporting
Key Responsibilities
• Community Needs Identification & Programme Development (Primary Responsibility)
• Actively observe, listen to, and assess the evolving needs of participants at the Community Centre
• Analyse participant feedback, attendance patterns, and informal insights
• Adapt existing programmes to better meet community needs
• Identify gaps in current offerings and design new programmes or formats in response
• Research and identify facilitators, collaborators, and partner organisations aligned with Agatsu's ethos
• Coordinate with facilitators to ensure programmes are ethical, accessible, and emotionally safe
• Community Centre Operations
• Oversee the day-to-day functioning of the Community Centre
• Ensure programmes, sessions, and activities run smoothly and on time
• Anticipate operational challenges and resolve them proactively
• Create and maintain SOPs and operational documentation
• Team Management & Leadership
• Manage and coordinate centre staff, facilitators, and volunteers
• Create systems for scheduling, handovers, and accountability
• Foster a collaborative, respectful, and emotionally safe work culture
• Ensure the team consistently upholds Agatsu's values and boundaries
• Documentation, Reporting & Data
• Create, maintain, and update documentation for centre operations and programmes
• Be highly comfortable with Excel and Google Sheets
• Track attendance, participation, feedback, and operational data
• Support internal reviews, learning cycles, and funder-ready reporting
• Accurately input, clean, and process data
• Systems, Compliance & Governance Support
• Ensure adherence to internal guidelines, ethical standards, and safety protocols
• Support compliance-related documentation and record-keeping
• Participant Experience & Emotional Safety
• Be deeply attentive to participant wellbeing and emotional safety
• Respond sensitively to complex interpersonal or emotional situations
• Ensure the Community Centre remains a non-judgmental, inclusive space
• Uphold confidentiality, boundaries, and ethical decision-making
• Social Media Strategy & Community Narrative
• Contribute to the social media strategy of the Community Centre in collaboration with the communications team
• Identify themes, stories, and insights emerging from the Community Centre that can inform content direction (without compromising confidentiality or safety)
• Ensure that social media outputs accurately reflect on-ground realities, participant needs, and programme learning
• Apply ethical judgement around representation, consent, boundaries, and emotional safety in all public-facing communication
• Use engagement patterns and feedback from social media as one input (not the only one) to inform programme adaptation and community understanding
Required Skills & Qualifications
Education
• Bachelor's degree required
• English Literature, History, Social Sciences, or related fields preferred
(strong emphasis on critical thinking and human behaviour)
Experience
• Minimum 5-7 years of experience
managing or running:
A community centre
A cultural / social space
A people-facing organisation or programme
• Proven experience managing teams and operations
Skills & Competencies
• Excellent
critical thinking and analytical skills
• Ability to
design, analyse, and interpret data
for decision-making and reporting
- Comfortable translating data into
clear insights and narratives
for internal teams and external stakeholders (donors, funders)
- Strong written and spoken
English
(
Hindi and Marathi
proficiency strongly preferred)
- Ability to think strategically about
public communication and narrative
, particularly in community or mental-health contexts
- Advanced comfort with
Excel and Google Sheets
- Highly
tech-savvy
and able to learn new tools quickly
- Comfortable reading and working with
legal or policy documents
- Strong organisational and documentation skills
- Confident decision-maker with a calm, grounded presence
Personal Attributes
• A genuine
people-person
who enjoys working closely with others
- Naturally curious, observant, and reflective
- Ethically driven with strong values and integrity
- Emotionally intelligent and sensitive to context
- Not easily overwhelmed by complexity or responsibility
