Communication Trainer

We are at TELEPERFORMANCE hiring for Voice Coach -International processJob Description: Voice CoachRole OverviewThe Communication & Behavior Coach is responsible for improving agent communication, soft skills, and customercentric behaviors across the operations floor. The role focuses on enhancing call quality, building strong linguistic and communication foundations, and driving performance improvements through structured coaching, voice interventions, and behavioral development frameworks. This position partners closely with Operations, Training, and Quality teams to elevate customer experience and support agents throughout their learning curvefrom new hires to tenured performers.Key Responsibilities1. Call Audits & Insight GenerationAudit live and recorded customer interactions to identify communication gaps, behavioral trends, and improvement opportunities.Translate audit findings into actionable insights and coaching recommendations.Provide detailed feedback to agents, focusing on clarity, professionalism, empathy, and customer handling.2. Coaching & DevelopmentDeliver structured 1:1 coaching sessions to