Communication Desk Assistant 3 4P/330

 
Full job description
Communication Desk Assistant 3
Location: Lithia Springs, Georgia, 30122

Contract- 1 Year

Client- Georgia Power

Job Summary:

The Communication Desk Assistant plays a critical role in supporting the Transmission Grid Control Center (GCC) by facilitating communication between internal departments and external partners. This position assists Power System Coordinators during system events, manages outage records, communicates with field personnel, and ensures the accurate logging of transmission system activities.

Key Responsibilities:

Initiate and maintain communication with internal customers (e.g., TMCs, supervision) and external partners (e.g., ITS teams) during routine and emergency system events

Assist Power System Coordinators with outage report preparation, corrections, and documentation

Maintain and track outage records for all transmission lines and equipment

Answer and log phone calls from field personnel entering/exiting substations or power line right-of-ways

Provide timely updates and instructions to field crews under routine and emergency conditions

Perform clerical and administrative tasks as required by the GCC

Ensure timely data entry into system tracking databases and support real-time operations

Education & Experience Requirements:

High school diploma required; college degree preferred

Experience in a utility environment, especially in transmission or generation maintenance or construction, is a plus

Familiarity with control center or field operations is desirable

Skills & Abilities:

Strong oral and written communication skills

Ability to manage multiple tasks, prioritize under pressure, and respond quickly in fast-paced environments

Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Access)

Knowledge of basic electrical concepts and terminology is preferred

Problem-solving and decision-making capabilities

Able to work independently and collaboratively with cross-functional teams

Work Conditions:

Office-based environment within the Grid Control Center

May require shift work, depending on operational needs

Must be comfortable working in a high-volume, real-time support environment