Meets and exceeds customer and team member expectations by providing service and teamwork: Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations. Provides staff with the skills training to provide value added service to customers. Utilises one-on-one training skills. Communicates effectively with customers, co-workers and supervisors. Demonstrates teamwork by co-operating and assisting co-workers as needed. Monitors service and teamwork on a regular basis and counsels employees on providing service and teamwork. Handles difficult situations effectively. Meets service standards. Performs other duties as required to provide service and teamwork. Prepares and properly garnishes all pantry items, including salads, sandwiches, desserts, specialty plates, and other pantry food orders in accordance with menu specification: Prepares appetisers, salads, vegetables, desserts for all requested banquets and room service functions. Works out on floor for special events; carving meats for customers, working pasta stations, and doing ome lette stations. Prepares all orders in a timely manner.
