Verified Job
Cashier
Collections Officer
Cashier
#34508
Remote / WFH
Employment Hero
Job Description
AI Job Summary
2+ years in collections/credit control or strong passion to build a career in the field.
Confident making high-volume outbound calls with a calm, client-first approach and strong empathy.
Experience negotiating payment plans plus processing payments, direct debit authorities, and ITF refunds.
Sign up or log in to analyse my fit
Role Type
On-site • Permanent • Full-time • Associate
Description
Help Us Shape the Future of Aged Care
Trilogy Care is one of Australia’s fastest-growing approved Support at Home (HCP/S@H) providers.
We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. Our work goes beyond requirements – it’s about creating meaningful impact for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued.
Role Overview
Recover outstanding debts through professional, empathetic outreach – making collection calls, establishing payment plans, and managing ITF refunds while maintaining compliance with debt collection regulations and preserving client relationships. Reporting to the Team Lead – Collections, you’ll handle a high volume of co-contribution accounts, primarily over the phone with care recipients and their families, and own daily and monthly reporting on collections performance.
What You’ll Do
Make inbound and outbound collection calls to clients and their nominated representatives to follow up on overdue co-contribution accounts
Negotiate payment plans and handle account-related queries with care and empathy
Set up direct debit authorities and process payments accurately
Process ITF refunds and manage changes to active direct debit consumers
Record all communications and collection actions in the CRM after every interaction
Escalate sensitive or unresolved accounts to the Team Lead with full context and documentation
Liaise with care teams and internal departments to ensure accuracy and alignment with Services Australia requirements
Respond promptly and professionally to client enquiries regarding income tested fees and outstanding balances
Submit weekly activity reports and prepare regular reporting on collections performance and trends
Adhere to debt collection
What You’ll Bring
2+ years in collections or credit control or a strong passion to build a career in the space
Confidence making high-volume outbound calls with a calm, client-first approach
Natural communication skills with strong attention to tone, detail, and empathy
Strong problem-solving and negotiation skills
Comfort speaking with older clients and tailoring your style with care
Proficiency in Microsoft 365 (especially Excel)
Why Trilogy Care?
Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
Vibrant team culture and regular social events
Opportunities for career mapping and career progression within the company
Salary packaging (Novated Leasing) to boost your take-home pay
Access to Fitness Passport to support your health and wellbeing
EAP support for you and your immediate family
Employee discounts on groceries, fuel, utility bills, wellness and more
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you’re in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
Company Overview
Trilogy Care is one of Australia’s fastest-growing providers of home care. We support older Australians to live independently by offering a flexible, self-managed approach to care. Our model gives clients more choice, control and value, allowing them to spend less on fees and more on the support that matters most. Join a purpose-driven team that’s transforming home care through innovation and client empowerment.
2+ years in collections/credit control or strong passion to build a career in the field.
Confident making high-volume outbound calls with a calm, client-first approach and strong empathy.
Experience negotiating payment plans plus processing payments, direct debit authorities, and ITF refunds.
Sign up or log in to analyse my fit
Role Type
On-site • Permanent • Full-time • Associate
Description
Help Us Shape the Future of Aged Care
Trilogy Care is one of Australia’s fastest-growing approved Support at Home (HCP/S@H) providers.
We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. Our work goes beyond requirements – it’s about creating meaningful impact for our clients, their families, and our people. We’re proud to be building a workplace where individuals feel empowered, supported, and valued.
Role Overview
Recover outstanding debts through professional, empathetic outreach – making collection calls, establishing payment plans, and managing ITF refunds while maintaining compliance with debt collection regulations and preserving client relationships. Reporting to the Team Lead – Collections, you’ll handle a high volume of co-contribution accounts, primarily over the phone with care recipients and their families, and own daily and monthly reporting on collections performance.
What You’ll Do
Make inbound and outbound collection calls to clients and their nominated representatives to follow up on overdue co-contribution accounts
Negotiate payment plans and handle account-related queries with care and empathy
Set up direct debit authorities and process payments accurately
Process ITF refunds and manage changes to active direct debit consumers
Record all communications and collection actions in the CRM after every interaction
Escalate sensitive or unresolved accounts to the Team Lead with full context and documentation
Liaise with care teams and internal departments to ensure accuracy and alignment with Services Australia requirements
Respond promptly and professionally to client enquiries regarding income tested fees and outstanding balances
Submit weekly activity reports and prepare regular reporting on collections performance and trends
Adhere to debt collection
What You’ll Bring
2+ years in collections or credit control or a strong passion to build a career in the space
Confidence making high-volume outbound calls with a calm, client-first approach
Natural communication skills with strong attention to tone, detail, and empathy
Strong problem-solving and negotiation skills
Comfort speaking with older clients and tailoring your style with care
Proficiency in Microsoft 365 (especially Excel)
Why Trilogy Care?
Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
Vibrant team culture and regular social events
Opportunities for career mapping and career progression within the company
Salary packaging (Novated Leasing) to boost your take-home pay
Access to Fitness Passport to support your health and wellbeing
EAP support for you and your immediate family
Employee discounts on groceries, fuel, utility bills, wellness and more
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you’re in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note
To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.
We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.
Company Overview
Trilogy Care is one of Australia’s fastest-growing providers of home care. We support older Australians to live independently by offering a flexible, self-managed approach to care. Our model gives clients more choice, control and value, allowing them to spend less on fees and more on the support that matters most. Join a purpose-driven team that’s transforming home care through innovation and client empowerment.
