Verified Job
Retail / Counter Sales
Collection Professional
Retail / Counter Sales
#642791
Remote / WFH
Job Description
Collection Specialist
We are seeking an experienced Collection Specialist to join our team. As a key member of our accounts receivable department, you will play a critical role in ensuring timely payment from our customers.
Key Responsibilities:
• Reconcile customer accounts by following up on outstanding payments and resolving any discrepancies.
• Send reminders to customers with overdue payments to prompt them to settle their accounts.
• Investigate and resolve customer complaints in a professional and courteous manner.
• Communicate effectively with customers to verify account details and status.
• Develop and implement strategies to negotiate payment terms with customers.
• Handle customer queries, objections, and rebuttals in a diplomatic and respectful manner.
• Update customer account status accurately and efficiently.
Qualifications:
To be successful in this role, you must possess the following skills and qualifications:
• Bachelor's degree in commerce or business administration.
• Working knowledge of SAP and S4HANA systems.
• Excellent communication and interpersonal skills.
• Proven experience in B2B collections in the UK market.
• Proficiency in MS Excel and other related applications.
• Familiarity with various methods and techniques for negotiating payment terms.
• Knowledge of different types of queries regarding payments and standard responses.
• Absorption of financial information from customers.
• Proficiency in dealing with non-payment issues.
We are seeking an experienced Collection Specialist to join our team. As a key member of our accounts receivable department, you will play a critical role in ensuring timely payment from our customers.
Key Responsibilities:
• Reconcile customer accounts by following up on outstanding payments and resolving any discrepancies.
• Send reminders to customers with overdue payments to prompt them to settle their accounts.
• Investigate and resolve customer complaints in a professional and courteous manner.
• Communicate effectively with customers to verify account details and status.
• Develop and implement strategies to negotiate payment terms with customers.
• Handle customer queries, objections, and rebuttals in a diplomatic and respectful manner.
• Update customer account status accurately and efficiently.
Qualifications:
To be successful in this role, you must possess the following skills and qualifications:
• Bachelor's degree in commerce or business administration.
• Working knowledge of SAP and S4HANA systems.
• Excellent communication and interpersonal skills.
• Proven experience in B2B collections in the UK market.
• Proficiency in MS Excel and other related applications.
• Familiarity with various methods and techniques for negotiating payment terms.
• Knowledge of different types of queries regarding payments and standard responses.
• Absorption of financial information from customers.
• Proficiency in dealing with non-payment issues.
