Coffee Machine Technician / Service Department Manager

Full job description
Coffee Machine Warehouse Australia is a leading supplier of domestic and commercial coffee machines, equipment and accessories. We work with a wide range of coffee machine brands and customers across Australia, from home coffee enthusiasts through to cafés, restaurants, hotels and commercial businesses.

We are looking for an experienced coffee machine technician to join our team and take a leading role in developing and managing our in-house service department. This department is seperate to our sales / service department & your role will be to manage the servicing & repairs for customer owned equipment bought into our Clayton warehouse.

This is an opportunity for someone with existing experience working with coffee machines who is looking to take control of their workflow. The successful applicant will be responsible for diagnosing, servicing and repairing a wide range of domestic and commercial coffee machines, while also helping to develop the systems and processes that support our in-house service operation.

Over time, this role has the potential to develop into the person responsible for the day-to-day operation and performance of the entire service department.

* Your Role Will Consist Of:

Working at our Clayton warehouse Monday - Friday , 8am to 5pm
Diagnosing coffee machine faults with customer owned equipment
Servicing and repairing domestic and commercial coffee machines
Diagnosing issues with electronic control systems, touchscreens and digital interfaces, pumps, boilers, valves, solenoids, heating systems, sensors, control boards and other machine components
Replacing or repairing faulty components
Carrying out preventative maintenance
Testing machines and confirming repairs
Documenting parts used & labour to be charged
Providing technical support to customers
Communicating repair updates and timeframes
Supporting the development of the in-house service department
Managing your own workload & timeframes
Helping establish efficient workshop processes and procedures
This is a hands-on technical position for someone who has previous hands-on experience working with coffee machines and solving problems.

You will understand that coffee machines are complex systems involving:

Water
Pressure
Heat
Pumps
Boilers
Valves
Solenoids
Sensors
Electronic control systems
Software and digital interfaces
You should be comfortable diagnosing how these systems interact with each other.

* Why Join Coffee Machine Warehouse Australia?

This is an opportunity to join a growing coffee equipment business and work with a wide range of machines, brands and customers.

You will have the opportunity to:

Work with a wide range of coffee machines
Develop your technical knowledge across multiple brands
Work with both domestic and commercial equipment
Become a key technical resource within the business
Help develop a growing service department
Work directly with customers
Develop your career within the coffee equipment industry
* How to Apply

Please send us your CV along with a brief explanation of your experience working with coffee machines.

We would particularly like to know:

What brands and types of coffee machines you have worked on
How long you have worked with coffee machines
Whether your experience is primarily domestic, commercial or both
The types of repairs and servicing you have carried out
The most challenging coffee machine fault you have diagnosed
Any experience working with electronic components, control boards or touchscreens
Please email directly to [email protected]

Pay: From $70,000.00 per year

Application Question(s):

Are you available to begin work 24/08/2026 ?
Experience:

Coffee Machine Technician: 1 year (Required)
Customer service: 1 year (Required)
Work Location: In person