Cluster Delivery Manager

Own customer relationship from delivery perspective for a particular cluster within a city
Take required actions to onboard the customers (call/physical visits etc.) and improve customer engagement
Handhold the customer post product/services buy
Log Voice of customers and keep the customer updated with status
Log Enhancement requests suggested by the customers, track the same and keep the customer updated with the status
Log customer issues, track and keep the customer updated with the status
Log customer feedback regarding platform or new capabilities, track the same and keep the customer updated
Conduct customer satisfaction survey/NPS regularly
Identify customers who can provide testimonials
Regular Status reporting to City Delivery Manager
Make customers aware of various platform capabilities and encourage them to leverage the same
Cross-sell and up-sell the products and services
Work with cluster sales team for demos and deal closure

skills
Sales, onboarding aftersales

qualification
Any

experience
5