Club InterContinental Attendan

Full job description
We are inviting you to work at one of Syndey's most iconic hotels to provide efficient and comprehensive service of food and beverages to guests in Club InterContinental in True Hospitality style and to the Club InterContinental standard. Be responsible for all aspects of service including set-up, food service, making and serving beverages, set-up and pack down of functions and equipment.

A LITTLE TASTE OF YOUR DAY-TO-DAY:

Every day is different, but you’ll mostly be:

Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Deliver Food and Beverage service of high standard and in accordance with departmental expectations
and procedures
Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
Making the check-in and check-out process feel swift and seamless
Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
WHAT WE NEED FROM YOU:

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Experience in a customer service and FB environment preferably hotels but not essential
Fluency in the local language - extra language skills would be great, but not essential
Available across a 7 day roster AM PM shifts
WHAT WE OFFER

Laundered uniform supplied
Paid birthday leave
Paid parental leave
Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further
Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

So, join us and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels Resorts has pioneered international travel since the 1+40s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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