Verified Job
Customer Support / TeleCaller
Cloud DevOps Engineer C11 PUNE
Customer Support / TeleCaller
#453003
Remote / WFH
Job Description
Responsibilities:
• Perform full lifecycle DevOps activities (design, develop, test, implement, maintain) for new and existing platforms in an enterprise environment with on-premises and cloud-integrated systems/applications/infrastructure.
• In support of Observability Platform proof-of-concepts, pilots, and production implementations: Gather functional/business requirements, establish success criteria, and develop use cases.
• Identify patterns, detect anomalies, troubleshooting incidents and build a holistic understanding of system/application/infrastructure behavior to optimize resource allocation, enhance user experience, support compliance and security requirements.
• Collaborate across different domains to include Infrastructure, Applications (APM), Networking and close these gaps with the cross-functional skills.
• Work with Team Lead and/or Project Manager to prioritize efforts and meet deliverable timelines as well as participating in briefing program leadership and liaising with government customers and other stakeholders.
• Leverage approved systems for incident/change management (SNOW), work items (Jazz/Jira), documentation (Confluence), and others.
Qualifications:
• 5+ yrs of relevant experience
• Three plus (3+) years Cloud DevOps experience.
• Familiarity with integration architecture methods (RESTful, RPC).
• Familiarity with Java or Python programming and/or code debugging/testing.
• Familiarity with software development lifecycle.
• Proficiency in scripting languages (Bash).
• Experience with underlying databases used by observability platforms.
• Experience utilizing container technologies like Kubernetes, Docker, or similar.
• Solid understanding of networking concepts, protocols, and troubleshooting techniques.
• Experience using observability tools such as logging and metrics for debugging (Prometheus, Grafana, Elastic/Kibana).
• Proficiency in production Cloud infrastructure (AWS, GCP, or Azure)
Desirable Expertise or Qualifications:
• Expertise in one or more of the following Observability platforms: Cisco AppDynamics, Datadog, Dynatrace, Splunk, others.
• Experience with database technologies like SQL, Oracle DB, Apache/IIS, RHEL/OL.
• Bachelor’s degree in STEM field.
• Experience with Infrastructure as Code tools for provisioning infrastructure such as Terraform, CloudFormation, or similar
Education:
• Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Technology
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Job Family:
Applications Development
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
• Perform full lifecycle DevOps activities (design, develop, test, implement, maintain) for new and existing platforms in an enterprise environment with on-premises and cloud-integrated systems/applications/infrastructure.
• In support of Observability Platform proof-of-concepts, pilots, and production implementations: Gather functional/business requirements, establish success criteria, and develop use cases.
• Identify patterns, detect anomalies, troubleshooting incidents and build a holistic understanding of system/application/infrastructure behavior to optimize resource allocation, enhance user experience, support compliance and security requirements.
• Collaborate across different domains to include Infrastructure, Applications (APM), Networking and close these gaps with the cross-functional skills.
• Work with Team Lead and/or Project Manager to prioritize efforts and meet deliverable timelines as well as participating in briefing program leadership and liaising with government customers and other stakeholders.
• Leverage approved systems for incident/change management (SNOW), work items (Jazz/Jira), documentation (Confluence), and others.
Qualifications:
• 5+ yrs of relevant experience
• Three plus (3+) years Cloud DevOps experience.
• Familiarity with integration architecture methods (RESTful, RPC).
• Familiarity with Java or Python programming and/or code debugging/testing.
• Familiarity with software development lifecycle.
• Proficiency in scripting languages (Bash).
• Experience with underlying databases used by observability platforms.
• Experience utilizing container technologies like Kubernetes, Docker, or similar.
• Solid understanding of networking concepts, protocols, and troubleshooting techniques.
• Experience using observability tools such as logging and metrics for debugging (Prometheus, Grafana, Elastic/Kibana).
• Proficiency in production Cloud infrastructure (AWS, GCP, or Azure)
Desirable Expertise or Qualifications:
• Expertise in one or more of the following Observability platforms: Cisco AppDynamics, Datadog, Dynatrace, Splunk, others.
• Experience with database technologies like SQL, Oracle DB, Apache/IIS, RHEL/OL.
• Bachelor’s degree in STEM field.
• Experience with Infrastructure as Code tools for provisioning infrastructure such as Terraform, CloudFormation, or similar
Education:
• Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
------------------------------------------------------
Job Family Group:
Technology
------------------------------------------------------
Job Family:
Applications Development
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
