Verified Job
Work from home
Clinical Counselor
Work from home
#736642
Remote / WFH
The esthetic clinic Santacruz East, Mumbai, Maharashtra
Job Description
Clinical Counselor
We are looking for a highly empathetic, persuasive, and process-driven Clinical Counselor to manage patient inquiries, nurture leads, and convert consultations into treatment bookings. This role sits at the intersection of patient care, counseling, and revenue growth, making it critical for delivering an exceptional patient experience while driving clinic performance. The ideal candidate should be confident in handling patient conversations, explaining aesthetic treatments, and guiding prospects through the decision-making journey from awareness to clinic visit.
Key Responsibilities
Lead Management & Conversion
Handle and nurture both existing clinic leads and new incoming inquiries across calls, WhatsApp, and CRM.
Understand patient concerns, expectations, and treatment goals through consultative conversations.
Convert inquiries into consultations by building trust, urgency, and treatment confidence.
Drive the patient journey from Awareness → Desire → Intention to Visit → Consultation Booking. Patient Counseling .
Explain aesthetic treatment protocols, procedures, benefits, expected outcomes, pricing, and post-treatment care.
Educate patients on clinic services in a professional, ethical, and patient-centric manner.
Coordinate appointments and ensure seamless consultation scheduling with doctors and clinic staff.
Maintain high patient engagement and follow-up ratios to improve conversion performance.
CRM & Reporting
Update lead status, patient interactions, follow-ups, and conversion notes accurately in CRM.
Track daily counseling activities, consultation bookings, and revenue conversions.
Submit daily performance and follow-up reports to management.
Candidate Requirements
Qualification
B.Pharm / D.Pharm mandatory Experience
Experience in aesthetic clinics, cosmetic dermatology, healthcare counseling, wellness, dental, or high-conversion sales environments preferred.
Freshers with excellent communication and sales aptitude may also apply.
Skills Required
Strong communication and persuasion skills .
Patient handling and counseling ability .
Sales-oriented mindset with empathy .
CRM and follow-up management .
Ability to handle targets and conversion metrics
Languages
English (Proficient ) ● Hindi/ Marathi / Gujarati (preferred) Compensation & Benefits ● Salary: Best in industry (based on experience)
Working Hours : 10:00 AM to 7:00 PM , 6 Days Working
Pay: From ₹20,000.00 per month
We are looking for a highly empathetic, persuasive, and process-driven Clinical Counselor to manage patient inquiries, nurture leads, and convert consultations into treatment bookings. This role sits at the intersection of patient care, counseling, and revenue growth, making it critical for delivering an exceptional patient experience while driving clinic performance. The ideal candidate should be confident in handling patient conversations, explaining aesthetic treatments, and guiding prospects through the decision-making journey from awareness to clinic visit.
Key Responsibilities
Lead Management & Conversion
Handle and nurture both existing clinic leads and new incoming inquiries across calls, WhatsApp, and CRM.
Understand patient concerns, expectations, and treatment goals through consultative conversations.
Convert inquiries into consultations by building trust, urgency, and treatment confidence.
Drive the patient journey from Awareness → Desire → Intention to Visit → Consultation Booking. Patient Counseling .
Explain aesthetic treatment protocols, procedures, benefits, expected outcomes, pricing, and post-treatment care.
Educate patients on clinic services in a professional, ethical, and patient-centric manner.
Coordinate appointments and ensure seamless consultation scheduling with doctors and clinic staff.
Maintain high patient engagement and follow-up ratios to improve conversion performance.
CRM & Reporting
Update lead status, patient interactions, follow-ups, and conversion notes accurately in CRM.
Track daily counseling activities, consultation bookings, and revenue conversions.
Submit daily performance and follow-up reports to management.
Candidate Requirements
Qualification
B.Pharm / D.Pharm mandatory Experience
Experience in aesthetic clinics, cosmetic dermatology, healthcare counseling, wellness, dental, or high-conversion sales environments preferred.
Freshers with excellent communication and sales aptitude may also apply.
Skills Required
Strong communication and persuasion skills .
Patient handling and counseling ability .
Sales-oriented mindset with empathy .
CRM and follow-up management .
Ability to handle targets and conversion metrics
Languages
English (Proficient ) ● Hindi/ Marathi / Gujarati (preferred) Compensation & Benefits ● Salary: Best in industry (based on experience)
Working Hours : 10:00 AM to 7:00 PM , 6 Days Working
Pay: From ₹20,000.00 per month
