Client Support Officer

Full job description
Ongoing/Non-ongoing (12 month contract)
Full-time Canberra based role (APS Level 4)
Collaborative team and varied work
The Client Support Officer provides important administrative support to AGS’s Client Services team.

About us
Australian Government Solicitor (AGS) is the Australian Government’s central legal practice and part of the Attorney-General’s Department. AGS helps Commonwealth clients to manage legal issues, navigate new challenges and find solutions which deliver the best outcomes for Australia. We are a self-funded legal practice and compete for our work.

AGS is unique. AGS is dedicated to the national interest and is a trusted advisor to Government.

AGS is innovative. Drawing on an exceptional depth of experience and expertise, we assist the Australian Government in the development and implementation of solutions to legal issues that have national importance.

AGS is diverse. With offices in every capital city and a team of 700 staff, including 580 lawyers, we work in more than 40 different areas of law related to government.

About the role
Among other tasks, you will have a key role in supporting AGS clients and other AGS staff in their support of clients. Some key responsibilities include:

administrative tasks including document preparation
supporting the Client Development team to prepare bids and tenders, quoting and CV preparation support, and research
responding to routine client queries
updating the Client Relationship Management System and supporting data-quality assurance activities
ad hoc support for AGS Events and other activities.
For further information about the requirements of this position, please refer to the role description available below.

About you
To succeed in the role you will have:
excellent organisational skills and the ability to manage multiple tasks at once
a client service mindset and a professional approach
the ability to be flexible and work as part of a team
good knowledge of common software applications (e.g. Word, Outlook, Adobe)
a keen eye for detail to ensure high-quality
sound communication/writing skills.
You will work with a community of professionals dedicated to the national interest. You will work collaboratively in an inclusive environment where everyone’s contribution is valued, and success is rewarded. We offer our employees competitive remuneration packages, including 15.4% superannuation.

AGS is a supportive organisation which embraces diversity. We understand that work is only part of your life and while our workplace can be demanding at times, we also provide access to a range of flexible working options, generous leave entitlements and wellbeing benefits to support your needs throughout your career.

How to apply
To apply you must be an Australian Citizen and be willing to obtain and maintain a security clearance at the Baseline Level. To apply, please click the ‘Begin’ button. Please provide a covering letter (no more than 2 pages), addressing the requirements of the job and your relevant experience, and your CV.

Applications close at 5:00pm (AEST) on Monday, + June 2025.

Further enquiries
Further information can be obtained by contacting Sally Forbes, Senior Business Development Manager on 02 6253 7017 or Natalie Lightfoot, HR Business Partner on 02 6253 752+. Read more