Client Support Advocate

About TEWLS

TEWLS is a specialist women's legal service focused on the advancement of women's rights. We provide integrated, holistic, trauma-informed, and culturally secure free legal and support services to women and non-binary people living in the Northern Territory.

We are an accredited community legal centre and a member of Women's Legal Services Australia. Our multidisciplinary team provides legal advice, casework and representation (litigation), legal information and referral, and wraparound support services to our clients, with expertise in assisting clients with intersectional vulnerabilities.

Position Summary

This is a newly created role offered as a six-month contract position. The Client Support Officer will work within TEWLS' client support practice, focusing on enhancing TEWLS' integrated services to women and non-binary persons.

The Client Support Officer will work alongside legal and client support staff to provide high quality, culturally secure and holistic legal services, working directly with clients to support positive outcomes and liaising with service stakeholders and partners.

Key Responsibilities

Client support: Providing wraparound social support services to TEWLS clients, including DFSV safety planning, legal health check assessments, systems navigation assistance, and social support services.
Performing client intake, including capturing and triaging enquiries from new and returning TEWLS clients.
Liaising with clients and agencies to obtain all necessary documents and information to enable effective provision of legal advice and/or assistance.
Sensitively taking instructions from clients who have experienced DFSV, child sexual abuse and/or other forms of discrimination and abuse.
Requirements

Certificate III in Community Services or similar community related qualifications and/or experience.
An understanding of legal issues facing women in the Northern Territory, including barriers to justice.
A commitment to promoting the interests of women.
An understanding or capacity to develop an understanding and commitment to working in a trauma-informed framework. Read more