Client Success Associate (Freshers)

Job description

Title: Client Relationship Executive/Client Success Associate

** IT Background do not apply**

Skills Required:

Excellent verbal communications skills.
Strong presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Comfortable making calls and communicate with customers.
Knowledge in basic computer, internet, office and related web applications.
Excellent Convincing Skill.
Ability to handle multiple tasks simultaneously in an organized way.
Proven customer support experience or experience as a client service representative.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond.
Roles Responsibilities:

Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Responding in a timely manner to service issues and requests.
Setting up new accounts / clients.
Managing incoming calls and customer service inquiries.
Identifying and assessing customers’ needs to achieve satisfaction.
Providing ehrms software support to the clients.
coordinating with IT project coordinator development team.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Morning shift
Work Location: In person Read more