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Client Services Team Leader
Work from home
#700905
Remote / WFH
Job Description
Full job description
About the job
Head of Client Services Brisbane-Based Global Impact
We are a thriving Australian based VA company with a powerhouse operations team in the Philippines—and we are looking for the strategic linchpin to lead the charge from our Brisbane office.
This isn't just an account management role. We need a Client Services Team Leader to own our service delivery from top to bottom. You will be the bridge between our visionary clients and our talented offshore team, ensuring that "detail-oriented" isn't just a buzzword, but the standard we live by. This is a reimagined role.
The Role: Architect & Leader
You will step into a pivotal leadership position, overseeing the entire Client Services department. Your mission is to ensure every client interaction is seamless and every outcome is exceeded.
Strategic Oversight: Align our Brisbane-based strategy with our Philippines-based execution.
Operational Excellence: Review, and refine processes to ensure maximum efficiency and "zero-error" delivery.
Outcome-Focused Leadership: You don’t just manage tasks; you manage results. You’ll be responsible for client retention, satisfaction, and departmental growth.
Team Mentorship: Lead, coach, and inspire our VA teams to deliver world-class support.
Who You Are:
The Detail Maven: You have an eagle eye for the small things that make a big difference. You thrive on checklists, workflows, and high standards.
The Problem Solver: You don’t bring problems to the table; you bring solutions (and a backup plan).
The Cultural Bridge: You understand the nuances of working with offshore teams and know how to foster a "one team" culture across borders.
Brisbane-Based: You’re ready to hit the ground running from our local office, bringing a high-touch, local presence to our client base.
Why Join Us?
You’ll have the keys to the department and the support of a massive, talented team in the Philippines. We offer flexible hybrid working, a competitive salary, and the ability to visit our Philippines office in the future.
How to Apply:
We value attention to detail above all else. To be considered, please send your CV to jenni@pmva.com.au and include the word "BRISBANE" in your subject line. Applications close 24/4/26
#HiringBrisbane #ClientServices #VAAgency #OperationsLead #GlobalTeam
Pay: $85,000.00 – $90,000.00 per year
Benefits:
Employee mentoring program
Professional development assistance
Work from home
Application Question(s):
Do you have 5+ years in Property Management / Real Estate?
Do you have 5+ years leading and managing teams?
Experience:
Client services: 3 years (Required)
Work Location: In person
About the job
Head of Client Services Brisbane-Based Global Impact
We are a thriving Australian based VA company with a powerhouse operations team in the Philippines—and we are looking for the strategic linchpin to lead the charge from our Brisbane office.
This isn't just an account management role. We need a Client Services Team Leader to own our service delivery from top to bottom. You will be the bridge between our visionary clients and our talented offshore team, ensuring that "detail-oriented" isn't just a buzzword, but the standard we live by. This is a reimagined role.
The Role: Architect & Leader
You will step into a pivotal leadership position, overseeing the entire Client Services department. Your mission is to ensure every client interaction is seamless and every outcome is exceeded.
Strategic Oversight: Align our Brisbane-based strategy with our Philippines-based execution.
Operational Excellence: Review, and refine processes to ensure maximum efficiency and "zero-error" delivery.
Outcome-Focused Leadership: You don’t just manage tasks; you manage results. You’ll be responsible for client retention, satisfaction, and departmental growth.
Team Mentorship: Lead, coach, and inspire our VA teams to deliver world-class support.
Who You Are:
The Detail Maven: You have an eagle eye for the small things that make a big difference. You thrive on checklists, workflows, and high standards.
The Problem Solver: You don’t bring problems to the table; you bring solutions (and a backup plan).
The Cultural Bridge: You understand the nuances of working with offshore teams and know how to foster a "one team" culture across borders.
Brisbane-Based: You’re ready to hit the ground running from our local office, bringing a high-touch, local presence to our client base.
Why Join Us?
You’ll have the keys to the department and the support of a massive, talented team in the Philippines. We offer flexible hybrid working, a competitive salary, and the ability to visit our Philippines office in the future.
How to Apply:
We value attention to detail above all else. To be considered, please send your CV to jenni@pmva.com.au and include the word "BRISBANE" in your subject line. Applications close 24/4/26
#HiringBrisbane #ClientServices #VAAgency #OperationsLead #GlobalTeam
Pay: $85,000.00 – $90,000.00 per year
Benefits:
Employee mentoring program
Professional development assistance
Work from home
Application Question(s):
Do you have 5+ years in Property Management / Real Estate?
Do you have 5+ years leading and managing teams?
Experience:
Client services: 3 years (Required)
Work Location: In person
