Verified Job
Customer Support / TeleCaller
Client Services Specialist
Customer Support / TeleCaller
#696699
Remote / WFH
Job Description
Start of main content
About this role
Award winning Australian private practice
A firm with a strong reputation for having an authentic and inclusive culture
Genuine flexibility: work from home, the office or a combination of both
About the Company
Lander & Rogers is a leading independent law firm with offices in Brisbane, Melbourne, Sydney and Canberra. Our focus is on innovating the client experience and leading change in legal service delivery.
Our firm's people-first focus supports you to forge a meaningful career, and pursue a specialisation aligned to your skills, capability, and passion.
About the Role
As our General Insurance practice continues to grow, we are seeking a Client Services Specialist to join our expanding Client Services team.
Reporting to the Client Services Manager, you will play a key role in managing client matter opening, compliance of services standards including billing and reporting, and relationship support across the General Insurance team. This is a hands-on and stakeholder-facing role, partnering closely with legal teams and clients to ensure accurate, timely and compliant client services.
The role offers genuine flexibility, with the ability to work from home, office or a combination of both. We are considering candidates in Melbourne, Sydney, Canberra and Brisbane.
If you thrive on building strong internal and external relationships, take pride in delivering a high standard of service, and enjoy working in a collaborative environment, we encourage you to apply.
Responsibilities
Managing new client setup including client contacts, billing rules, rates and reporting requirements
Managing new matter setup including matter parties, matter contacts, reserves, deductibles
Maintaining accurate client and matter data across internal systems and reporting platforms
Acting as a key point of contact for client queries and billing-related portal management
Managing end-to-end client invoice processing including edits, write-offs, reversals and dispute resolution in line with strict client service standards and billing guidelines
Entering and maintaining client agreed volume discounts and alternative billing arrangements in the firms practice management system
Supporting legal teams with rate management, alternative fee arrangements and guideline interpretation
Generating and validating LEDES files and overseeing submissions through clients' e-billing portals
Monitoring compliance with client service standards, billing protocols and proactively resolving discrepancies
Managing user access within client e-billing platforms
Updating internal systems with client updates, including SharePoint, names, addresses, contacts
Providing guidance and support to Billing Administrators and team members as required
General administration duties including audit responses, updating the client database and internal client and service line email distribution lists
Contributing to continuous improvement initiatives within the Client Services function
About You
Experience in a similar client services, billing or revenue role within a law firm
Strong working knowledge of billing systems (ideally Aderant Expert) and e-billing platforms
High level knowledge of Excel
Strong understanding of client billing guidelines and insurance billing requirements
Confident communicator with the ability to liaise directly with legal teams and clients
Highly organised with strong attention to detail
Ability to manage competing priorities in a high-volume environment
Culture
People choose Landers for our down-to-earth, collaborative and supportive culture. We invest in our people and empower them to bring their best selves to work, both personally and professionally.
We promote a diverse and inclusive environment with a strong focus on wellbeing, leadership and development.
Benefits
Hybrid work: work flexibly between home and the office with the freedom to choose the location that is best for you, your clients, and your team
Additional leave: to encourage you to pause and recharge, we offer all employees an annual Wellness Day. If you meet the eligibility criteria, you may also be entitled to up to five days of additional leave
Home office, fitness & wellness allowance: enjoy the flexibility to fit out your home office or support your health and wellbeing with an annual $250 allowance.
Tech discounts: access corporate discounts on DELL computer products to have the latest personal gadgets at your disposal
How to apply
Click APPLY or visit www.landers.com.au.
Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion.
We conduct background checks including criminal record checks on all successful candidates as a condition of employment.
Job details
Job reference:
LR/1910834A
Location:
Melbourne
Job type:
Full Time
Job category:
Legal Support
Date posted:
04-Mar-2026
About this role
Award winning Australian private practice
A firm with a strong reputation for having an authentic and inclusive culture
Genuine flexibility: work from home, the office or a combination of both
About the Company
Lander & Rogers is a leading independent law firm with offices in Brisbane, Melbourne, Sydney and Canberra. Our focus is on innovating the client experience and leading change in legal service delivery.
Our firm's people-first focus supports you to forge a meaningful career, and pursue a specialisation aligned to your skills, capability, and passion.
About the Role
As our General Insurance practice continues to grow, we are seeking a Client Services Specialist to join our expanding Client Services team.
Reporting to the Client Services Manager, you will play a key role in managing client matter opening, compliance of services standards including billing and reporting, and relationship support across the General Insurance team. This is a hands-on and stakeholder-facing role, partnering closely with legal teams and clients to ensure accurate, timely and compliant client services.
The role offers genuine flexibility, with the ability to work from home, office or a combination of both. We are considering candidates in Melbourne, Sydney, Canberra and Brisbane.
If you thrive on building strong internal and external relationships, take pride in delivering a high standard of service, and enjoy working in a collaborative environment, we encourage you to apply.
Responsibilities
Managing new client setup including client contacts, billing rules, rates and reporting requirements
Managing new matter setup including matter parties, matter contacts, reserves, deductibles
Maintaining accurate client and matter data across internal systems and reporting platforms
Acting as a key point of contact for client queries and billing-related portal management
Managing end-to-end client invoice processing including edits, write-offs, reversals and dispute resolution in line with strict client service standards and billing guidelines
Entering and maintaining client agreed volume discounts and alternative billing arrangements in the firms practice management system
Supporting legal teams with rate management, alternative fee arrangements and guideline interpretation
Generating and validating LEDES files and overseeing submissions through clients' e-billing portals
Monitoring compliance with client service standards, billing protocols and proactively resolving discrepancies
Managing user access within client e-billing platforms
Updating internal systems with client updates, including SharePoint, names, addresses, contacts
Providing guidance and support to Billing Administrators and team members as required
General administration duties including audit responses, updating the client database and internal client and service line email distribution lists
Contributing to continuous improvement initiatives within the Client Services function
About You
Experience in a similar client services, billing or revenue role within a law firm
Strong working knowledge of billing systems (ideally Aderant Expert) and e-billing platforms
High level knowledge of Excel
Strong understanding of client billing guidelines and insurance billing requirements
Confident communicator with the ability to liaise directly with legal teams and clients
Highly organised with strong attention to detail
Ability to manage competing priorities in a high-volume environment
Culture
People choose Landers for our down-to-earth, collaborative and supportive culture. We invest in our people and empower them to bring their best selves to work, both personally and professionally.
We promote a diverse and inclusive environment with a strong focus on wellbeing, leadership and development.
Benefits
Hybrid work: work flexibly between home and the office with the freedom to choose the location that is best for you, your clients, and your team
Additional leave: to encourage you to pause and recharge, we offer all employees an annual Wellness Day. If you meet the eligibility criteria, you may also be entitled to up to five days of additional leave
Home office, fitness & wellness allowance: enjoy the flexibility to fit out your home office or support your health and wellbeing with an annual $250 allowance.
Tech discounts: access corporate discounts on DELL computer products to have the latest personal gadgets at your disposal
How to apply
Click APPLY or visit www.landers.com.au.
Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion.
We conduct background checks including criminal record checks on all successful candidates as a condition of employment.
Job details
Job reference:
LR/1910834A
Location:
Melbourne
Job type:
Full Time
Job category:
Legal Support
Date posted:
04-Mar-2026
