Verified Job
Customer Support / TeleCaller
Client Services Representative
Customer Support / TeleCaller
#714706
Remote / WFH
Patenaude & Felix, APC
Job Description
Are you a new or early-career attorney looking to launch your career in civil litigation? PatenaudeFelix, APC is seeking a full-time Client Services Representative to join our growing litigation team. We offer competitive pay, excellent benefits, mentorship, and opportunities to gain hands-on litigation experience early in your career.
Who We Are
At PatenaudeFelix, APC, we've built a reputation for integrity, professionalism, and results in creditors' rights and banking litigation. Since 1991, we have grown into a multi-state firm representing Fortune 500 companies across California, Arizona, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. Recognized by major financial institutions for our ethical standards and performance, we foster a collaborative environment where employees are supported, challenged, and given opportunities to grow.
What We Offer
Health, dental, vision, and life insurance
401(k) plan with company match
Paid time off and company holidays
Comprehensive training and mentorship
Your Role: Key Responsibilities
Deliver exceptional customer service while meeting client expectations through critical thinking and problem-solving.
Respond promptly and professionally to internal and external inquiries.
Participate in client conference calls as needed.
Maintain organized and accurate client and firm documentation.
Monitor the Client Services inbox and ensure all client requests are acknowledged and responded to within 24 hours.
Cross-train to assist with client audits and the firm's internal audit process.
Learn and follow all client guidelines, work standards, and firm procedures.
Collaborate with team members to achieve departmental goals.
Perform other duties as assigned.
Required
Strong customer service, communication, and organizational skills.
Excellent attention to detail and ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office and the ability to learn new software systems.
Ability to work independently and collaboratively within a team.
Ability to pass a background check and drug screening.
Schedule
Full-time Monday–Friday 8:00 a.m. – 5:00 p.m. Onsite
Ready to Grow Your Career?
Join a firm that values integrity, collaboration, and professional development. If you're looking to build a long-term career with an established multi-state law firm, we'd love to hear from you.
Complete our quick, mobile-friendly application today and become part of the PatenaudeFelix, APC team.
Who We Are
At PatenaudeFelix, APC, we've built a reputation for integrity, professionalism, and results in creditors' rights and banking litigation. Since 1991, we have grown into a multi-state firm representing Fortune 500 companies across California, Arizona, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. Recognized by major financial institutions for our ethical standards and performance, we foster a collaborative environment where employees are supported, challenged, and given opportunities to grow.
What We Offer
Health, dental, vision, and life insurance
401(k) plan with company match
Paid time off and company holidays
Comprehensive training and mentorship
Your Role: Key Responsibilities
Deliver exceptional customer service while meeting client expectations through critical thinking and problem-solving.
Respond promptly and professionally to internal and external inquiries.
Participate in client conference calls as needed.
Maintain organized and accurate client and firm documentation.
Monitor the Client Services inbox and ensure all client requests are acknowledged and responded to within 24 hours.
Cross-train to assist with client audits and the firm's internal audit process.
Learn and follow all client guidelines, work standards, and firm procedures.
Collaborate with team members to achieve departmental goals.
Perform other duties as assigned.
Required
Strong customer service, communication, and organizational skills.
Excellent attention to detail and ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office and the ability to learn new software systems.
Ability to work independently and collaboratively within a team.
Ability to pass a background check and drug screening.
Schedule
Full-time Monday–Friday 8:00 a.m. – 5:00 p.m. Onsite
Ready to Grow Your Career?
Join a firm that values integrity, collaboration, and professional development. If you're looking to build a long-term career with an established multi-state law firm, we'd love to hear from you.
Complete our quick, mobile-friendly application today and become part of the PatenaudeFelix, APC team.
