Job Description & Requirements
• Resolution of client inquiries via telephone, e-mail, and on-line chat.
• FOP/DVP asset transfer support; assisting client in the transfer process of assets.
• Monitoring settlement transactions and coordination with back office to ensure timely settlement.
• Systematically follow-up on and resolve pending transfers/ settlements, differences and breaks (cash and security).
• Asset transfer as well as cash transfer related customer support (Funds and Banking).
• Affirm broker confirmations and handle broker inquiries.
• Liaison with external counter parties and custodians globally.