Client Services Officer - Civil Law

Aboriginal and Torres Strait Islander Identified Position


About NAAJA

The North Australian Aboriginal Justice Agency Ltd (NAAJA) provides legal assistance and justice services for Aboriginal and Torres Strait Islander people in the Northern Territory. We have offices in Darwin, Palmerston, Katherine, Tennant Creek and Alice Springs.


Benefits

Salary packaging options up to $18,450 per annum tax free (conditions apply)
Remote allowance of $3,300 if applicable
Annual airfare allowance
6 weeks annual leave
3 weeks personal leave
Relocation allowance

Position Overview

We are seeking a highly motivated and customer-focused Client Services Officer (CSO) to join our dynamic team. As part of the Civil section, you will provide legal support to Aboriginal clients in diverse areas like police accountability, child protection, and victims of crime. As the CSO, your primary role is to support clients in engaging with their lawyers and coordinate travel to remote communities for civil law clinics, along with various administrative tasks.


Duties

Engage with clients in person and over the phone, ensuring culturally appropriate communication and facilitating referrals as needed.
Organise and attend remote legal services, managing travel, accommodation, promotional materials, client scheduling, and record-keeping.
Maintain accurate client data in NAAJA’s management systems, ensuring timely updates.
Prepare legal documents and assist the civil team with administrative tasks, following lawyers' directions and performing additional duties as required.
Selection Criteria Essential

Knowledge and experience working with Aboriginal people.
Demonstrated initiative and an ability to provide a high level of client service.
Good communication skills with a particular ability to communicate with Aboriginal and Torres Strait Islander people.
Experience in office procedures including word processing, email and file keeping.
Ability to liaise with other agencies and develop networks and contacts in other associated services within the community.
Ability to work as part of a small team and meet deadlines without supervision.
Requirements

Availability to travel to remote communities and stay overnight
Ability to obtain a satisfactory “Working with Children Clearance” (Ochre Card) upon commencement.
A current ‘C’ Class driving license

If you're excited about this opportunity, we encourage you to apply now!


How to Apply

Applicants for this position must submit a resume and cover letter addressing the selection criteria.

Enquiries can be sent to Recruitment@naaja.org.au.

More information including position descriptions can be found on NAAJA's website www.naaja.org.au

Applications will be assessed as they are received.

**Please Note, email applications not accepted** Read more